Senior Manager, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal's Office of the CTO team is looking for a Manager of Business Operations. This position will focus on supporting and coordinating PayPal's Office of the CTO and Leadership Team with all aspects of business operations. This role will work directly with PayPal’s Technology organization and partner teams on aspects of day-to-day business operations, including: workforce management, financial governance, program management, communications, stakeholder and employee engagement. In addition, they will have the opportunity to work on topics that have direct and significant impact to PayPal as a company.

Job Description:

Your day to day

• Drive accountability and process improvement with the Technology Hiring Ramp, WFP Principles and Hiring practices
• Create, implement, and drive operating rhythms, relevant artifacts, and team events to enable better communications and engagement up down, and across functions & teams; optimize cadences, drive agenda and prep for internal team rhythms, management/executive reviews   
• Coordinate with the partners external to Technology such as HR, Finance, and Talent Management
• Help to develop and coordinate executive presentations
• Help to plan and coordinate employee engagement initiatives
• Establish and maintain cross-functional partnerships throughout Technology and Business teams to drive results 
• Evolve team operating model including processes to enable strategic planning along with identifying opportunities for simplification, quality, and productivity improvement; and deliver the analysis and associated actions necessary to enable continuous improvement    

What you need to bring

• 7+ years of experience in planning, business operations, or project management  
• High delivery focus with an emphasis on task ownership and completion 
• Ability to work collaboratively across multiple teams, with excellent organizational and interpersonal skills.
• Strong communication and presentation skills, with the ability to convey complex information in a clear, concise manner.
• Ability to work under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change, comfortable dealing with ambiguity and uncertainty 
• Ability to influence and achieve alignment across a range of different opinions and interests 
• Ability to work independently and within a team environment  
• Ability to identify complex problems and reviewing related inf