Sr Associate, QA Lead - Service Experience Value Stream

Location Designation: Hybrid - 3 days per month 

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities.  You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success.

Role Summary
We are seeking an experienced QA Test Engineer/Lead to join our Service Technology QA team for our Customer Relationship Management (CRM) applications in the FinTech ecosystem (Life Insurance / Annuity / Wealth Management). In this Test Lead role, you will drive testing efforts, optimize testing processes, and improve software quality across the organization. You will collaborate with project stakeholders and end-to-end testers, ensure adherence to standards and guidelines, and support the Development Manager in monitoring QA team performance and delivery metrics. This role requires strong leadership abilities and a focus on delivering high-quality solutions to enhance customer service processes.

What you’ll do:
 

• Quality Assurance Leadership
• Ensure high-quality software delivery through planning, implementing, and automating QA testing.
• Define and champion quality and testing best practices among development teams.
• Write high-quality, efficient, and maintainable test automation code to support regression and functional testing.
• Effectively manage and prioritize tasks across multiple projects simultaneously, ensuring alignment with business timelines.
• Manage a co-located work team often in multiple time-zones.
• Understand and able to work with varying testing methodologies (Agile, Kanban, Waterfall, Iterative).
• Test Planning and Execution
• Develop and deliver key project deliverables, including Project Test Strategy, Test Plans, Test Cases, Test Data, and Defect documentation in a timely and organized manner.
• Plan and implement various types of testing (e.g., regression, functional, data validation, system integration, load, performance).
• Conduct integration testing to validate seamless interactions between system components.
• Perform thorough API testing using tools like Postman, SOAP UI, or equivalent, focusing on endpoint validation, data flows, and performance.
• Design test scenarios and scripts and compare results to functional and non-functional requirements.
• Review developer and tester test plans to ensure comprehensive coverage.
• Defect Management and Troubleshooting
• Document and analyze test results, recommending corrective actions.
• Isolate, reproduce, manage, and maintain defects and test case databases, and verify fixes.
• Collaboration, Communication, and Continuous Improvement
• Identify opportunities to reduce testing time and effort through automation.
• Conduct exploratory testing and risk analysis for complex features.
• Support User Acceptance Testing (UAT), assisting business partners and end users in validating software quality.
• Continuously evaluate the effectiveness of the test suite and explore innovative automation techniques.
• Lead the testing efforts of medium to large-sized projects, assign tasks to personnel, and report progress to stakeholders.
• Share practices, techniques, and technical knowledge across the organization and implement improvements.

What you’ll bring: 
 

• Bachelor’s degree in computer science or related field of study
• Technical Proficiency
• Extensive knowledge and e