Customer Service Rep II-Parts

Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.

Work with customers entering parts orders. Prepare all documents required for shipping and billing.

Responsibilities:

• Work with customers to correctly establish what the customer needs.Enter the customer`s part(s) order, ensuring its availability.
• Prepare all documents required for part shipment and billing.
• Know the parts list, pricing, and customer multipliers used by the group.
• Attend to emergency, after hour part orders, received from customers or service personnel in the field.
• Assist with work tasks scheduled outside regular work hours as directed by the Parts Supervisor.
• Assist with packaging and shipping as directed by the Parts Supervisor.
• Responsible for assisting the group in maintaining their work area.

Education/Certification:

• Prefer junior college or high school with some experience

Skills & Experience:

• Some technical knowledge will be helpful
• Minimum 6 months experience in house or equivalent with enough demonstrated knowledge of Toshiba equipment and spare parts to identify and ship all standard parts without assistance

Physical Requirements:

• Lifting, climbing, and bending will be required at times in order to assist with stocking, shipping, and participation in taking inventory
• Warehouse must be occasionally reorganized, or surplus stock moved

Work Environment:

• Exposure to all hazards present on construction sites; i.e. falling hazards, and unsafe temporary structures
• Lifting, climbing, and bending hazards
• Possibly dusty and non-climatically controlled conditions

Travel:

• None

Toshiba International Corporation (TIC) is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind. We value diversity and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable laws.

At TIC, we believe in creating an inclusive environment where all employees feel valued, respected, and supported. We embrace diversity as a core strength and recognize that it enhances our ability to deliver innovative solutions and superior service to our clients and customers.