Health Center Associate I (HCA I) - Sioux Falls, SD

Planned Parenthood North Central States

Minnesota, Iowa, Nebraska, North Dakota, South Dakota

Health Center Associate I – Sioux Falls, SD

Pay: The anticipated salary range for this position is $19-$23 per hour, depending on experience and qualifications. Compensation is determined based on a variety of factors, including relevant work experience, the skills required for the role, internal equity, market competitiveness, and budget considerations. We are committed to ensuring fair and competitive pay for all employees.
Schedule: Part-time, 16 hours per week.
Shift times: 16 hours per week, with two weekday shifts Monday–Friday with variable days off. Monday, Tuesday, Thursday, Friday shifts 8:45am - 5:15pm. Wednesday shift 10:45am-7:15pm.
Location: 6511 W. 41st Street, Sioux Falls, S.D. 57106
Job type: Hourly/Non-exempt
Union Membership: This position is represented by SEIU.
Questions? Contact Jobs@ppncs.org.

Job Summary:

Under immediate supervision of the Health Center Manager, the Health Center Associate I (HCA I) performs a wide variety of functions. As the first patient contact in the health center, the HCA I plays a critical role in shaping the experience of our patients. HCA Is are responsible for providing the highest level of customer service and patient care as well as supporting the operations of the health center. HCA Is are advocates in implementing our mission “Advancing and protecting sexual and reproductive healthcare for all.” They may perform other related duties to support the health center operations as assigned.

Benefits and Perks:

This position is eligible for paid time off (PTO), Earned Sick and Safe Time (ESST), and participation in the 403(b)-retirement plan. We also offer employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

We also offer:

• Start date flexibility.
• Comprehensive paid training for all health services positions & flexibility with hours per week during training. Training includes classroom, mock clinic, and shadowing shifts.
• Shift differentials:
  • $1.50/hour (weekend), $3.00/hour (evening), $4.00/hour (float/travel), $2.00/hour (Bilingual), and $3.00/hour (ultrasound)
• Travel reimbursement.
• Schedules created & sent out 6 weeks in advance.
• Option of picking up additional shifts, including at other locations other than your “home” clinic.

Minimum Qualifications:

• High school diploma
• One to two years customer service experience

Your Day-to-Day Responsibilities:

• Welcome all patients and visitors. Register patients for health center services. Answer phones, direct calls and reach out to patients as needed. Perform computer data entry, including patient demographics, insurance information, and appointment scheduling.
• Ensure all patients receive unbiased patient support and assistance, assess patient questions and direct to appropriate resources.
• Maintain patient medical records and obtain patient consent for forms as necessary. Appropriately handle requests for patient medical records.
• Collect, assess, and verify patient financial information and determine and confirm insurance coverage. Comply with all funding source requirements. Assess funding sources, aid patients in applying for and obtaining funding. Provide patients with resources for insurance navigation, financial counseling, and community sliding scale health centers.
• Accurately inform patients of potential costs for services. Assess and collect patient fees. Reconcile, prepare, and make bank deposits. Comply with all aspects of the cash handling policies.
• Prepare charge tickets for clinical staff coding. Charge post for clinical services and review charges for accuracy. Perform and reconcile charge reports.
• Ensure all patients are provided with information regarding donations and are asked for a donation at the time of checkout. Provide a summary of services for the transaction.
• Ensure all patients are asked to complete patient experience surveys.
• Follow all federal, state, and local laws regarding mandated reporting, abortion services, healthcare services and HIPAA.
• Perform all applicable inventory functions. Process and stock clinical supplies that are received.
• Perform in-health center refill and resupply requests within scope of practice, in