Technical Support Specialist Senior

Technical Support Specialist Senior

Location: Pensacola, FL

Must have an active Top Secret Clearance

Job Description
The Desktop Specialist will provide Tier 2 technical support to onsite office and remote users in an enterprise Windows environment. The role primarily consists of troubleshooting a variety of desktop-related issues via tickets assigned within ServiceNow. Staff will be expected to provide professional customer-focused support while solving complex technical issues, collaborate with others as well as work independently, provide status reports to Team Leadership, and be able to work on multiple projects in a dynamic environment.

Requirements

General Requirements
• Active Top-Secret clearance with SCI eligibility.
• Obtain DHS Suitability prior to starting employment.
• Work a fixed shift schedule with some flexibility for night/weekend work.
• Excellent communication skills, strong attention to detail, and ability to work on multiple projects in a dynamic environment.

Technical Experience
• 3-5 years of experience providing onsite/remote Desktop Support.
• Windows 10/11 OS, Microsoft Exchange 2016/2019, MS Office 2016/O365.
• Desktop Management Solutions: SCCM/MDT (Windows OS Image Development).
• Imaging PCs, Troubleshoot Software/Hardware Issues (Monitors, Printers, KVMs).
• Active Directory (Manage Accounts, Domain Joined Objects, Security Groups).
• Create/Manage Exchange Mailboxes, Distribution Lists, External Contacts.
• Troubleshoot Basic Network Issues: Connectivity, Port Security, and Network Cards.
• Intermediate Knowledge of Windows Registry, DCHP Scopes, DNS Records, and Print Queues.
• Patch Management: Schedule weekly updates, Review Tenable security scans, and Patch reported findings.

Desired Skills
• Experience using ServiceNow, Altiris, SCCM/MECM, VMware Horizon, MS Azure Active Directory
• Manage VMware Horizon Infrastructure: Master Images, PC Clones, DEM Profiler, App Volumes
• Software Packaging, SCCM Infrastructure Management, SailPoint Administration
• VMware Horizon Infrastructure: Managing Images, DEM Profiler, App Volumes, SDDC

Required Education

•HS diploma and 8 years of experience

Company Overview:

Node.Digital is an independent Digital Automation and cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.
Our Core Values help us in our mission. They include:

OUR CORE VALUES
**Identifying the~RIGHT PEOPLE~and developing them to their full capabilities**

**Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner**

**We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence**

**Our mantra is “~Simple*Secure*Speed~” in delivery of innovative services and solutions**

Benefits

• Medical (100% Coverage for Employee)
• Dental
• Vision
• Basic Life (100% Coverage for Employee)
• Health Saving Account
• 401K
• Three weeks of PTO
• 10 Paid Holidays
• Pre-Approved Online Training