Account Executive - Commercial Lines

The Account Executive provides advanced support to Commercial Lines Advisors and clients in managing, retaining, and expanding commercial insurance accounts. This role independently oversees a book of business, delivers expert guidance on coverage and risk, and ensures exceptional client experience through proactive service, technical expertise, and strong professional communication.

Responsibilities

Client & Advisor Partnership

• Collaborate with Advisors to manage and grow an assigned book of business.
• Serve as the primary point of contact for clients and carriers, ensuring timely, accurate, and professional communication.
• Build and maintain strong working relationships with clients, underwriters, and internal team members.
• Plan and participate in client meetings, including renewal and strategy discussions.

Marketing & Placement

• Drive the marketing process, including gathering exposure information, preparing submissions, securing quotes, and analyzing carrier proposals.
• Ensure submissions meet carrier requirements and are accurate, complete, and timely.
• Present coverage options and renewal strategies to clients; coordinate binding instructions with carriers.
• Prepare professional proposal materials and deliver renewal presentations as required.

Service & Technical Expertise

• Partner with Account Managers to ensure high‑quality service and workflow efficiency.
• Delegate and oversee service tasks such as endorsements, audits, policy issuance, and coverage changes.
• Provide technical guidance on coverage interpretation, documentation standards, and communication quality.
• Review policies and endorsements for accuracy and alignment with client expectations.
• Assist clients in understanding coverage structures, exposures, and risk mitigation strategies.
• Address client inquiries related to billing, claims, and policy details, engaging the Account Manager team as needed.
• Develop customized service plans and ensure timely execution across all team members.

Claims Support

• Guide clients on claim reporting processes and provide ongoing status updates.
• Collaborate with Account Managers to ensure timely, accurate claim submissions.
• Communicate with carriers and adjusters to monitor claim progress and resolve issues.
• Review claim activity, identify trends, and escalate concerns when needed.
• Integrate claim insights into renewal strategies and stewardship reporting.

Documentation & Systems

• Maintain accurate client and policy records in Applied Epic, following agency documentation standards.
• Utilize Epic, CSR24, Indio, and other agency-approved tools to support efficient communication and enhance client engagement.
• Participate in workflow improvement efforts by identifying opportunities and assisting in updating procedures.

 

Bell Bank Culture, Policy and Accountability Standards:

• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Education, Experience, and Other Expectations

• Bachelor’s degree in business, finance or similar field; or equivalent work experience.
• 4-6 years of experience in commercial lines account management or related field.
• Active Property & Casualty insurance license required.
• Regularly attend client meetings on or off site.

Skills and Knowledge

• Excellent written, verbal, and interpersonal communication skills.
• Ability to analyze complex information and provide clear, informed recommendations.
• Proficiency with Applied Epic, Microsoft Office, and digital communication tools.
• Strong organizational skills and ability to manage multiple priorities effectively.
• Demonstrated professionalism, ethical conduct, and confid