Senior Manager, Commerce (Amazon + RMN)

Who we are:

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.

We support 100% remote work for this role!

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

As a Sr. Manager, Commerce You Will

• Client Management & Leadership:
  • Lead a portfolio of clients, ensuring strategic alignment of account team recommendations with client objectives and fostering trust with senior client stakeholders, while partnering with internal leadership to address escalations and facilitate timely issue resolution
  • Proactively Identify high-value moments to present, connect, and meet with the key client stakeholders to build and maintain strong relationships, provide insight, and influence change
  • Develop client relationships striving for Client Satisfaction score of 9 or above and Client Retention of 95% of above
• Client Onboarding & Transitions:
  • Oversee client onboarding, offboarding, and account transitions, ensuring seamless experiences and maximizing account potential through the introduction of new ideas, strategies, and growth opportunities.
  • Ensure we are accurately and efficiently delivering on ad operations (tracking) requirements, and partner with the ad ops team to provide best-in-class guidance for clients where needed
• Team Leadership and Development:
  • Responsible for providing timely feedback, coaching, and evaluation of team members' goals and tasks, conducting weekly 1:1 meetings to offer ongoing support, ensuring adherence to Talent Architecture competencies
  • Effectively manage client relationships, delivering best-in-class products, foster team building, and facilitate career growth through clear goal-setting, feedback loops, and educational development
  • Maintain certifications and stay updated on industry trends and best practices through continuous learning initiatives
  • Work with Managers and Senior Managers to ensure that Team goals are clearly defined, executed, and measured
  • Work with Managers and Senior Managers to ensure the creation of a strong talent pool by ensuring that Individual Development Plans are created with each Team member
• Business Acumen and Financial KPIs:
  • Collaborate closely with Pod Leader and Directors throughout the pod to achieve financial targets and objectives, ensuring efficiency with staffing plans and allocations as well as client margin
• Innovation and Thought Leadership:
  • Stay at the forefront of industry, consumer, platform, and relevant vertical trends.
  • Implement cutting-edge tactics and technologies
  • Drive innovative ideas and approaches to enhance campaign effectiveness and bring true value to our clients
• Client Education:
  • Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise
• Industry Expertise:
  • Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations
• Pod Management:
  • Work closely with pod leadership to monitor and maintain accurate planning around team allocations and client forecasting, ensuring accounts are staffed appropriately and efficiently