Design Director, US Sales & Service

Application Deadline:

01/28/2025

Address:

320 S Canal Street

Job Family Group:

Customer Solutions

In addition to the below, this role will act as a trusted advisor and senior specialist to BMO leadership, to help inform business decisions with a customer lens, leading the design delivery of large-scale strategic initiatives in collaboration with key stakeholders, influencing product roadmaps, delivering on business goals, and creating engaging customer experiences, advocate for the customer and champions an empathetic mindset with a focus on customer needs and expectations and consistently leverages data to drive design direction and support the definition of key customer metrics to inform decision making

Leads the design strategy and conceptualization of future-state digital experiences to inspire the organization and inform capability investments. Understands logical user flows focusing on interaction models, navigation and usage. Applies user-centered design processes to create satisfying and compelling experiences for users of a product. Collaborates with UX Research teams to create intuitive, user-friendly software by applying understanding of graphic design, programming and web technologies.

• Works with cross-functional teams including engineering, product management and user research.
• Chooses and implements the best design techniques and tests for usability.
• Understands the user and business needs and transforms them into a digital experience.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
• Influences how teams/groups work together.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
• Communicates abstract concepts in simple terms.
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
• Anticipates trends and responds by implementing appropriate changes.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

Advanced level of proficiency:

• User Interface Design.

Expert level of proficiency:

• Design Pattern/ (User Behavior).
• Imaging Tools.
• Web Analytics.
• Media Content and Graphic Designs.
• Emotional agility.
• Adaptability.
• Business Requirements Definition, Analysis and Mapping.
• Accessibility.
• Responsive design.
• Storytelling.
• Usability Evaluation.
• Design Thinking.
• Human Centricity aspects.
• User Experience Design.
• User Research.
• Customer Centricity.
• Verbal & written communication skills.
• Analytical and problem solving skills.
• Collaboration & team skills; with a focus on cross-group collaboration.
• Able to manage ambiguity.
• Data driven decision making.
• Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Seasoned expert with extensive industry knowledge.
• Technical leader viewed as a thought leader for innovation.

Salary:

$153,600.00 - $285,600.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perk