Senior Customer Account Specialist - Neighborhood Grocery/C&S

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

Position Overview: 

As a member of our NGT – Sales organization, you’ll be part of the team managing product 
flow between Nestlé USA and one of our largest wholesale customers. In collaboration with 
the Corporate Account Managers, you will support assigned divisional categories by 
providing best-in-class data, insights, reporting, and analysis to help drive efficiency across 
the order-to-cash cycle. You will also support communication and coordination with 
downstream account managers to strengthen product pull-through from our wholesale 
customer to retail customers.

Location can be flexible in the Eastern US.

Key responsibilities include: 

Customer Network administration: 
• Participate in customer’s monthly product flow KPI scorecard meeting to review 
performance and agree on follow-up actions
• Manage fill-rate communications at customer; Customer Portal management to 
include new item setup, discontinued items, updating product pricing and
configuration changes; work with internal EDI team to identify discrepancies in 
customer EDI transmission affecting reporting; product allocation management; 
internal and external stakeholder communications.
Forecasting:
• Shipment forecast: Improve the accuracy and alignment of the top-line shipment 
forecast between the Customer and Nestlé. Own category-level variance analysis 
(prior month vs. forecast, current month vs. forecast, quarterly and annual outlook, 
and year-over-year comparisons). Escalate insights for required adjustments or 
material variances awareness in monthly/annual divisional rollups in the context of 
annual planning.
• Consumption forecast: Improve the accuracy and quality of the bottom-up 
consumption forecast by consolidating and validating Osprey inputs from 10+ 
Nestlé account managers. Develop and use exception-based analytics to manage 
1,000+ SKUs and flag missing forecasts or material variances versus current year 
(CY) and prior year (PY).
• Reconcile shipment forecast and consumption forecasts at monthly, quarterly, and 
annually basis across assigned categories.
Inventory management: 
• Using data provided by customers at monthly meetings, develop and apply an 
analytical approach to manage inventory across 25+ customer locations assuring 
there is enough inventory to fulfill customer orders, a proper vision to how current 
inventory levels will impact forecasts/shipments, and reducing the amount of 
inventory that will expire in customer warehouses.
• Proactively identify at-risk inventory within four months of expiration and partner 
with the customer and internal Nestlé sales teams to accelerate sell-through and 
minimize write-offs. Track excess-inventory sell-through, align with the customer to 
pause ordering on select SKUs, and promote inter-warehouse transfers to rebalance 
inventory.
• Ad Hoc analytics and project support as needed in support of the customer 
continued integrations/consolidation and or internal Nestlé cross functional 
requests

 

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 The approximate target compensation range for this role is $80K to $95K. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at Nestle in the US Benefits | Nestlé Careers 

 

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