Remote - Senior Cybersecurity Customer Success Manager

Who is SimSpace:

SimSpace launched in 2015 with a singular purpose – addressing the most urgent and sophisticated cybersecurity challenges to reduce risk for our most vulnerable and valuable infrastructure. The organizations around the world that we depend on every day to keep our loved ones safe and secure. Our healthcare facilities, schools, financial institutions, transit centers, grocery stores, and workplaces just to name a few. To deliver global resiliency, we provide an elite cyber range platform to curate unassailable cyber defenses, data driven decisions, cutting edge training labs, live attack scenarios, and extensive individual and dynamic team readiness training. 

SimSpace works as OneTeam to elevate humanity around the world. We are committed to continuously improving and delivering a cultivated member experience whether that is accomplished through focusing on supporting our client’s teams or our own mission driven SimSpacers. 

We are an international company headquartered in Boston's Fort Point in the U.S. If you are interested in elevating the technology and creative solutions necessary to secure and safeguard our future while working alongside others who share your passion for purpose and development, we want to meet you!

Why should you choose a career at SimSpace?

We are an organization that is focused on building our culture and mindfully enhancing our atmosphere everyday which is why we have collaborated on an integral value system. Our governing philosophy of being Human Centered is deeply embedded within our value system. We apply this philosophy to every one of our internal team members, external clients, and their customers.

Our core values:

• Serve to Protect – We provide safe space, deliver on the mission, and elevate humanity
• Acquire Understanding – We seek and provide clarity 10x, cultivate comprehension, and believe information goes both all ways
• Operate as Innovators – We stay curious, practice consistency over intensity, and continue to be the change we need in the world
• Teamwork Without Borders – We are never alone, we solve for all, and keep people at the heart of everything we do

We are looking for: a highly motivated and experienced Senior Customer Success Manager (CSM) located on the West Coast, to join our US-based team. This individual will play a critical role in supporting our growing customer base across the APAC region. The ideal candidate is a detail-oriented professional who thrives in fast-paced, dynamic environments and can confidently navigate shifting priorities and customer needs.

A strong background in project management is critical! As a CSM serving the Asia-Pacific region, you will lead complex initiatives to completion while coordinating with multiple internal stakeholders. Exceptional cross-functional communication skills are key to ensuring alignment between customer and partner objectives and internal execution.

Success in this role requires the ability to manage multiple workstreams with precision, foster collaboration across departments, and maintain an unwavering focus on delivering customer value. To support customers across time zones, this role requires flexible working hours, typically between 12:00 PM - 8:00 PM Pacific Time, with occasional adjustments for key meetings and customer engagements.

What will you be doing as a Senior Customer Success Manager at SimSpace?

• Account Management: Serve as the primary point of contact for assigned clients, addressing queries, concerns, and escalations while maintaining strong relationships.
• Project tracking: Leverage your project management experience and demonstrate ownership of scheduling and monitoring tasks cross-functionally
• Onboarding & Training: Develop and execute tailored onboarding plans, deliver product demonstrations, and provide ongoing training to maximize client success and product adoption.
• Retention & Renewals: Guide clients through renewal processes, and proactively addressing concerns to secure satisfaction and long-term loyalty.
• Cross-Functional Collaboration: Work closely with internal teams to resolve technical issues and align on client priorities, ensuring seamless communication.
• Process Improvement: Identify opportunities to enhance the customer journey and contribute to scalable, efficient