Global Hotel Program Manager-Vice President

The Global Hotel Program Manager is involved in close partnership with the Travel Operations team, Strategic Sourcing, and various internal business partners, playing a key role in driving the program forward and achieving business objectives.

Key Responsibilities

•    Overall management of the global Business hotel program.

•    Lead the Request for Proposal (RFP) process, including the development of business requirements and presentation of recommendations to leadership.

•    Develop and implement category strategies that align with overall business goals and drive program optimization.

•    Conduct thorough market research, including benchmarking, and analyze spend and compliance data to identify trends, opportunities, and areas for improvement.

•    Collaborate with Procurement and suppliers to negotiate pricing agreements, and terms to ensure a competitive advantage.

•    Develop and maintain strong relationships with key suppliers, leveraging them to achieve business objectives.

•    Act as a primary liaison to key stakeholders, including the Citi Hotel Council, Corporate Travel teammates, CSIS and TMC Management.

•    Monitor and manage vendors to ensure the hotel program design effectively supports evolving business needs.

•    Stay informed about industry trends, competitor activities, and market conditions.

•    Prepare and present regular reviews on category performance to management.

•    Optimize Travel Management Company Hotel Desk operations

•    Schedule and conduct regular Supplier Quarterly Business Reviews (QBRs).

•    Coordinate with the Global events team for the Roadshow program and other synergies

•    Lead the development and execution of Hotel Surveys.

•    Manage and resolve Priority Escalations.

Job Expectations & Qualifications

•    Strategic Thinker: Possess a proactive approach to problem-solving and the ability to develop and execute innovative category strategies.

•    Analytical Acumen: Proficient in analyzing spend and compliance data, identifying key trends, and translating insights into actionable strategies.

•    Negotiation & Relationship Management: Demonstrated ability to negotiate complex pricing agreements, and terms, and to build and maintain strong relationships with suppliers and internal stakeholders.

•    Organizational Skills: Highly detail-oriented and organized, capable of managing multiple priorities in a fast-paced environment.

•    Communication & Presentation: Strong interpersonal skills with the ability to effectively communicate complex information and present recommendations to leadership and diverse audiences.

•    Results-Driven: Focused on achieving targets and objectives, with a proven track record of driving savings and enhancing user experience.

•    Industry Knowledge: Stay informed about industry trends, competitor activities, and market conditions within the global hotel and corporate travel sectors.

•    Adaptability: Ability to thrive in a dynamic and evolving environment, adapting to new challenges and opportunities.

• 6-10 years of work related experience
• Bachelors degree

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$93,440.00 - $140,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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