AE, Social Media Manager

About Us Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.  
You don’t just use social—you live it. Memes in your muscle memory, trends in your browser’s autofill, and a finger permanently on the algorithm’s pulse. As our Social Media Manager, you will transform cultural moments into brand momentum, leading with curiosity, courage and a bias for action. You’re a self‑starter who loves matching insights with imagination and rallying teammates to make big ideas real—fast. 

Core Responsibilities

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Own & Grow the Community
• End‑to‑End Channel Management: Schedule, publish and optimize content across all brand platforms with flawless grammar, tagging and formatting. 
• Editorial Calendar Management: Manage editorial calendar including mapping out content each month and keeping the calendar up-to-date as there are updates and changes. 
• Proactive + Reactive Engagement: Spark conversations, answer questions and surprise followers in real time - building loyalty at every touchpoint. 
• Community Hygiene: Keep profiles up to date, surface platform bugs, manage comment moderation and stay ahead of policy changes. 

Create in Real Time 
• Trendspotting: Identify rising memes, audio clips, hashtags and cultural conversations before they peak; brief creative partners within hours - not days. 

Fuel Strategy with Insight 
• Social Listening & Research: Use native analytics and third‑party tools to monitor competitors, culture and consumer sentiment; turn noise into narratives. 
• Thought Leadership: Draft POVs, one‑pagers and presentations that decode platform updates and explain “what it means” for clients and the industry. 

Measure, Report, Optimize 
• Performance Storytelling: Combine qualitative anecdotes with quantitative KPIs to craft compelling weekly and monthly reports. 
• Test‑and‑Learn: Recommend experimentation roadmaps for creative formats, posting cadence and paid support; track impact and iterate quickly. 

Collaborate & Elevate 
• Cross‑Functional Partner: Work hand‑in‑hand with Creative, Account, PM and Data & Intelligence teams - sharing insights and championing best practices. 
• Effective Communicator: Effectively communicate with internal and client teams including in meetings and presentations. 
• Ambitious: Proactively brings ideas and solutions forward and is excited about the work. 

Qualifications

• 2–3 years managing social communities for nationally recognized brands (agency or in‑house). 
• Demonstrated success turning social insights into high‑performing content. 
• Proficient in Sprout, Sprinklr, Brandwatch—or similar listening & management tools. 
• Advanced Microsoft Excel & PowerPoint skills; Adobe Creative Suite and mobile editing apps a plus. 
• Copywriting chops—from punchy Tweets to polished captions and concise deck copy. 
• Fearless curiosity, relentless trend awareness, and an appetite for constant learning. 

ABOUT USZeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.
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