Advisor Team Operations Specialist

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

We have an exciting opportunity for an Advisor Team Operations Specialist! This position works to ensure that WEG’s Client Services staff have the knowledge, skills and abilities to

provide “best in class” service to our clients. The position is responsible for the integration of new advisory practices and for providing training and support to new and existing practices.

This is a fully remote position.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $85,000.00 to $105,000.00, exclusive of bonuses and benefits. This role is also eligible for an annual bonus. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

Training and ongoing support of Advisor Team Staff

• Demonstrated proficiency in Client Service processes and WEG core systems

• Actively provide daily support via email/phone queue for Advisor Teams

• Adhere to support Quality Standards

• Adhere to support response time SLA’s

• Deliver training to new hires and new to WEG employees

• Deliver training and support to acquisition team employees

• Deliver training for platform enhancements, process changes and identified learning needs to Advisor Teams as needed

• Support the maintenance of procedure guides and training materials for Client Service staff

• Deliver upskills training as requested

New Team Integration Support

• Participate in pre-acquisition meetings

• Create and update training outlines for teams when acting as lead

• Deliver training and support to acquisition team employees, both remotely and in person

• Utilize Connections and process & procedure guides in training sessions

• Lead and participate in open office hours for all acquisition teams

• Track attendance of trainings and report as appropriate

• Define checkpoints to substantiate training program and adoption; determine additional needs as appropriate

• Log training/support hours in Support Org

Develop and Maintain Training Materials

• Support ATO Managers to review and update existing training materials

• Participate in developing and updating training materials as identified

Business Process Evaluation, Development and Testing

• Identify and report opportunities for efficiencies in streamlining processes within ATO and Advisor Teams

• Review, understand and become proficient on workflow process and technology enhancements

• Support testing as requested

Coach and Mentor Team Members

• Training, mentor new team members as appropriate

Education/Qualifications

• Bachelor's Degree (or equivalent experience) in business, financial services or related field

• Experience as a CSA/CSM on an advisory team, on a financial services support team or as an ATO Associate

• Knowledge of broker-dealer and custodial platforms and investment products

• Demonstrated skills working with FAs, Client Service professionals

• Software: Microsoft Office; Salesforce; Orion

• Strong oral, written and presentation skills; ability to train others, coach, mentor and provide feedback

• Must be in good compliance standing with all rules, regulations and policies

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state pay tr