Adventures Staff Lead

Select Milk Producers is one of the nation’s largest and most progressive dairy cooperatives, with 32 wholly owned subsidiaries, 12 processing plants, and 8 joint ventures including Fair Oaks Farms, Continental Dairy Facilities, Continental Dairy Facilities Southwest, Mill Haven Foods, Select Custom Solutions, GreenLink and Select Services. With over 1,000 employees, the Select Milk family of companies impacts all aspects of the dairy farm business and at the heart of our family of companies, is you.

"We strive to go above and beyond what’s expected in providing for our families, leading our employees, caring for our land and animals, serving our customers, producing quality milk, and serving one another. This commitment is more than our business, it’s in our culture and our character. We believe in being accountable, in doing what’s right, in performing at our best, in setting a higher standard."

Select Milk Producers and its subsidiaries offer attractive compensation and a best-in-class benefits package that includes but is not limited to medical, vision, dental, life insurance, and more that can be tailored for you and your family. Other benefits for eligible employees include 401(k) up to 6% company match, life and disability insurance, and paid holidays & vacation. We are proud to promote an equal employment opportunity workplace.

Title: Adventures Ops Lead

Reports to: Adventures Operations Manager

Schedule: Weekends required

Pay rate: $16-20/hr

Full Time

Assist Operations Manager with Daily Operations:

• Assist with daily coordination of activities including bus scheduling, group planning, and opening and closing facilities.
• Cash handling and counting.
• As needed, fill in for roles which have had call offs or no shows
• When not filling a specific position, rotating regularly and walking the floor to identify needs or issues
• Assist in needed breaks and load management for all front line positions as needed throughout day.
• Fulfill odd jobs including cleaning and troubleshooting of museum spaces, exhibits, or attractions.
• In absence of Adventures Operations Manager or Guest Relations Manager, act as Adventures Manager on duty, assigning staff daily duties, dealing with customer concerns or complaints, and making various other line of duty decisions.

Crosstrain and act as backup for key operational roles:

• Learn baseline tasks of scheduling coordinator
• Learn baseline tasks of group reservations coordinator
• Learn baseline tasks of customer contact coordinator
• Learn baseline tasks of customer contact coordinator

Staff coaching and development:

• Participate and assist in staff trainings and needed.
• Assist in performing regularly scheduled staff evaluations.
• Act as informal mentor to less experienced staff when necessary in helping them navigate their daily duties. 

Desired Skills and Abilities

• Ability to interface with public
• Microsoft office suite experience
• Driven/Initiative
• Organized
• Kind and Reliable