Advanced Professional Services Consultant

We’re looking for an Advanced Professional Services Consultant to lead the successful delivery of Brightree’s HME/DME solutions. In this role, you’ll manage end-to-end software implementations, guiding customers through system configuration, workflow design, and training while ensuring a seamless transition to live operations. You’ll collaborate closely with clients to understand their business and technical needs, develop tailored training materials, and drive adoption through engaging remote sessions. Acting as a trusted advisor, you’ll troubleshoot issues, manage escalations, and provide ongoing feedback to improve the product experience. This is a great opportunity for someone with healthcare software implementation experience who thrives in a fast-paced, client-facing environment and enjoys delivering impactful solutions. 

Let’s talk about Responsibilities: 

• Manage the successful implementation of the HME/DME product to Brightree customers. This includes the management of all project related activities including Consulting, system configuration, training, training materials development and team/customer communications.  

• Provide remote implementation and training services related to Brightree HME/DME implementations.  

• Drive working sessions with customers to understand and document business and technical requirements for HME/DME functionality.  

• Provide status updates to management using standard reporting tools.  

• Facilitate and conduct group trainings  

• Create HME/DME documentation for internal and customer usage. This includes configuration guides and training materials. Enhance these materials as required for product updates.  

• Manage customer escalations through appropriate Brightree channels.  

• Analyze, troubleshoot, document, and solve software issues reported by customers.  

• Track and report product defects to Support for appropriate resolution.  

• Successfully transition live customers to standard support processes.  

• Provide feedback to Product Management and Development regarding product enhancements.  

Let’s talk about Qualifications and Experience:

• Knowledge of software implementations, system workflows, and implementation of best practices.  

• 2+ years’ experience implementing, project managing or training on healthcare software systems.  

• Experience implementing and/or training on Brightree applications. 

• 1+ years of experience training users on HME/DME applications.  

• 1+ years of experience implementing f