Advanced Practice Practitioner Access Provider

Description

THE ORGANIZATION`

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Primary Purpose of Position:

North Shore Community Health (NSCH) is an industry leader in exceptional community healthcare delivery. We have an opening for an Advanced Practitioner (Nurse Practitioner (NP) or Physician Assistant (PA) Access Provider. Under the supervision of the Clinical Manager of Patient Access, in collaboration with the Chief Medical Officer, will provide continuing and comprehensive health care for the individual and family across all ages and genders.  The NP/Physician Assistant (PA) will provide direct clinical service to patients, be involved in quality improvement activities, other administrative activities, and help to develop programming as needed. Care may be delivered at any of NSCH locations or virtually via tele-health. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.

Essential Functions:

• Collaborate with the site leaders (including Medical directors, Practice Managers, and RN managers) to provide additional patient access, this could be in the form of vacation coverage or other planned time off.  
• Manages the primary care providers’ in-basket, called “Inboxology”. The access provider will have dedicated time during the week to work on the primary care providers’ in-baskets to address test results, medication refills, and patient calls and messages. The access provider will generate billable encounters when performing Inboxology to meet their weekly patient productivity goal.  
• Responds to emails and messages promptly.  
• Closes all billable encounters within 72 hours of the date of the visit.  
• Completes the care gaps and preventative care measures at every patient visit when possible.  
• Will meet the weekly patient productivity goal as discussed with the Clinical Manager of Patient Access and will report the productivity number at the end of each week.  
• Collaborates with Population Health to serve as a clinical content expert and also to provide access for the Population Health team when there is a need for certain quality measures to be met within a certain time frame.  
• Collaborate with Operations and Director of Patient Access to meet the organizational goals and needs such as but not limited to new patients. 
• Provide direct care to scheduled patients and/or walk-in patients when necessary. 
• Follows up on laboratory and imaging testing and communicates the results to the patients in a timely manner.  
• Obtains history and physical examinations of the patients in an ambulatory setting. 
• Utilizes laboratory and other diagnostic services as appropriate. 
• Makes a diagnosis and administers treatments based on evidence-based medicine, whenever possible but always within accepted standards of care. 
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate. 
• Maintain strict adherence to the NSCH Confidentiality policy including HIPP