Advanced Implementation Consultant

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.

We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.

We are looking for an Advanced Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant or in other similar roles before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customer’s eyes and ensure they can seamlessly integrate their content and communications processes into Staffbase.

Important: This is a hybrid role. Core in-office days in our MSP (North Loop) office are Tuesdays-Thursdays, and it is expected that folks will be in the office a minimum of 2 days per week during core days. 

What you’ll be doing 

• Lead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases
• Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
• Clearly communicate implementation status, issues, risks, and effort
• Build and sustain in-depth product knowledge regarding our core products
• Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations
• Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training 
• Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
• Troubleshoot and triage customer issues during implementation
• Work with Sales to scope, estimate, and write Statements of Work for new projects
• Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture, as well as identifying future growth and expansion opportunities with existing customers 
• Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers

What you need to be successful

• Familiarity with implementing Software-as-a-Service solutions
• Several years of experience working on enterprise-scale deployments
• Strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise
• Project management experience
• Self-motivated team player ready to embrace a fast-paced, high-growth environment
• 2-5 years of consulting experience
• 2-5 years of client-facing experience
• Passion for cloud technologies
• Nice to have: comms background

What you'll get

• Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608 
• Growth Budget - all employees get a yearly budget for external training of $1100
• Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August to enjoy a summer break (Recharge Fridays)
• Wellbeing - Monthly Wellbeing Allowance ($40 USD), from fitness to mental health, hobbies to relaxation
• Support - we’re offering a 401(k) plan with