Adoption Specialist

Position Summary: 

The ideal Adoption Specialist thrives on engaging with people and the public, to inspire and support families in creating lasting bonds with pets in need of loving homes. This role joyfully connects potential adopters to suitable dogs and cats. They also provide education on responsible pet ownership and facilitate the adoption process to ensure a successful transition for both the pet and the new owner.

You are encouraged to apply if you have a passion for the human-animal bond, strong customer service skills, enjoy speaking with members of the public, and are quick to develop new skills for being an excellent matchmaker.  

Job Description: 

• Customer Interaction: 

• Proactively assist potential adopters in understanding the adoption process. 
• Help prospective adopters understand the responsibilities and requirements of pet guardianship. 
• Provide information on specific animals available for adoption, including their history, behavior, and medical status. 
• Provide superior customer service by creating positive interactions with potential adopters. 

• Matchmaking: 

• Assess the needs and lifestyles of potential adopters to make suitable recommendations for compatible animals. 
• Facilitate meet-and-greet sessions between potential adopters and animals to ensure a good match. 
• Learn about the personalities of all available animals to ensure good matches. 
• Guide adopters through the application and screening process. 

• Animal Care and Handling: 

• Help ensure the well-being of animals in the facility, including walking and sometimes cleaning animal condos. 
• Monitor and report any signs of illness or behavioral issues using various techniques, including visual and audible. 
• Follow established procedures governing safe work practices to perform duties that ensure the safety of oneself and others. 

• Community Outreach: 

• Participate in onsite and off-site adoption events, community outreach programs, and educational activities.

• Record Keeping: 

• Maintain accurate and up-to-date records of all adoptions, including adoption agreements, medical records, and follow-up information.  

• Maintain confidentiality of all information shared. 
• Detail-oriented tasks with the ability to work with minimal supervision and direction. 
• Proficiency with Microsoft Office and learning new programs is required. Internet savvy. 

• Collaboration: 

• Work closely with other staff members, including veterinarians, trainers, animal care technicians, and volunteers, to ensure the well-being of animals and the success of the adoption program. 
• Always treat people and animals respectfully, contribute to effective teamwork, promote staff cooperation, and foster public relations beneficial to Joybound. 
• Thrive in and enjoy a fast-paced environment. 
• Be flexible and supportive of team members and maintain a positive work ethic.

• Boutique: 

• Process adoption paperwork and collect fees using Shopify in our retail store. Assist with keeping our small onsite store and storeroom presentable at all times.  
• Encourage Joybound contributions and business who