Admission Processing Coordinator (Administrative Support Coordinator I)

 

Position Summary

The Admission Processing Coordinator (Administrative Support Coordinator I) plays a critical behind-the-scenes role in supporting the admissions process at San Diego State University. As part of the First-Year Admissions Processing team, this position helps ensure that thousands of student applications, transcripts, and academic records are processed accurately, efficiently, and in accordance with university, CSU, and state requirements.

Working in a high-volume, deadline-driven environment, the coordinator reviews and processes applicant records, resolves data discrepancies, maintains the integrity of student information, and supports essential admissions workflows. The work requires exceptional attention to detail, sound judgment, and a commitment to accuracy, as the information processed by this team directly impacts admissions decisions and students' ability to enroll at SDSU.

Success in this role requires a collaborative mindset, adaptability during peak admissions cycles, and the ability to balance speed with accuracy while managing competing priorities. This position is ideal for someone who enjoys working with complex information, solving problems, improving processes, and contributing to a mission that helps students begin their educational journey at SDSU.

Key Responsibilities

• Coordinate admission record processing and workflow activities, including the prioritization, tracking, compilation, and distribution of applicant records, transcripts, admission appeals and supporting documents to ensure timely review and processing.
• Review and resolve applicant data discrepancies related to personal information, identification records, and application details by conducting research, updating student information systems, and collaborating with staff and applicants.
• Process and evaluate admission documents, including transcripts, test scores, educational evaluations, and other academic credentials to determine document authenticity, completeness, and proper record matching.
• Maintain accurate student records and application data by performing corrections, status updates, document indexing, and archival activities within student information and imaging systems.
• Provide responsive applicant support and communication, addressing document requests, application status inquiries, fee waiver requests, and admissions-related questions with professionalism and clarity.
• Generate and monitor operational reports and workflows, utilizing student information systems, CRM platforms, and external databases to track application processing, identify issues, and support admissions decision-making.
• Troubleshoot admissions processing issues and coordinate resolutions, working across systems and departments to address challenges impacting application review, document processing, and overall admissions operations.

Why Join Us?

• Play a critical role in the admissions process that helps thousands of students begin their SDSU journey each year.
• Contribute to a high-performing team responsible for maintaining the accuracy and integrity of admissions records and decisions.
• Develop expertise in admissions operations, student information systems, and complex record management processes.
• Collaborate with dedicated colleagues in a supportive environment that values accuracy, teamwork, continuous improvement, and student success.
• Build valuable skills in process management, data integrity, problem-solving, and higher education operations.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here: Working at the CSU.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, temporary position with an anticipated end date of 12 months and a day of start date, with the possibility of reappointment.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• Incumbents may transition to a hybrid schedule of up to 2 remote days per week upon successful completion of initial training requirements and on-site orientation.

Department Summary

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