Administrative Support Staff

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Administrative Support Staff – The Auto Club Group

What you will do:

Assists Department or Branch with a variety of support functions that may include processing tasks, ordering and monitoring supplies, contacting members and customers and responding to questions, supporting the front-line reception function, etc.  Compiles information for reports and generates routine reports for use by management.  Codes, edits, verifies, and enters information via keyboard on a teleprocessing/computer system.  Performs calculations for a variety of routine applications (i.e., reports, forms, audits, various debit and credit balances, etc.). 

Provides support for various monetary transactions including analyzing and resolving billing or customer related problems and providing cashiering services for members by taking payments for credit card/tickets while following appropriate company procedures. Types forms, reports and correspondence and maintains file and record systems. Collects information and investigates problems relative to the department.

Reviews a variety of reports and checks various forms for accuracy and completeness.  May process mail using postal or imaging equipment, contact internal and/or external clients for information, sort incoming mail and documents and respond to telephone inquiries and problems and assist in developing new procedures. 

Performs other related duties as assigned.

How you will benefit:

Administrative Support Staff will earn a competitive salary of $15 - $16 an hour with annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement

We’re looking for candidates who:

Required Qualifications:

Education:

High School Diploma or equivalent

30, 40 or 50 correct wpm typing.   Typing requirement to be determined by department at time of posting

Experience:

• Operating a calculator and/or adding machine
• Performing basic math calculations including addition, subtraction, multiplication, division and percentages
• Maintaining accurate files and records
• Using a PC for word processing, email and basic spreadsheet applications
• Typing routine correspondence, memos and basic reports

Knowledge and Skills:

• Business writing including using correct grammar and spelling
• Analyzing, researching and solving routine problems
• Prioritizing and completing multiple tasks concurrently
• Preparing report information
• Communicating effectively with others in a work environment and with the public
• Rotating within department to forming various support functions and for training purposes

Preferred Qualifications:

• Ability to walk or stand for most of work day in some locations
• Lifting requirement in some locations
• Ability to operate a telephone switchboard in some location

Work Environment 

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that