Administrative Support Coordinator I

Under the general direction of the Director of Admissions and day-to-day lead direction of the Admissions/Special Projects Analyst, this position is responsible for determining eligibility of first time freshman applicants and undergraduate transfer applicants, coordinate and work up supplemental transcripts and transfer evaluation of general education coursework for transfer students, and will assist to ensure that a degree audit is ready for all incoming new students. In addition, this position serves as the residency specialist, adhering to the Chancellor's Office residency criteria for tuition purposes for CSU students, and determines residency, as appropriate, for incoming students. As needed, this position will provide support to the Evaluations Unit, and back up to the Admissions processing unit.

• Determine undergraduate admission eligibility for first time freshmen applicants, including review of high school college preparation courses, honors classes, and any AP coursework and calculation of eligibility index for incoming freshman.
• Determine undergraduate admission eligibility for upper division transfer students including review of lower division coursework, including determination of completion of the Golden Four classes (oral and written communications, critical thinking, and mathematics), and calculate GPA.
• Record eligibility information into PS, request letters for students, refer any ineligible students to Director/Assistant Director, and all other work required to admit, deny or refer the undergraduate student applicant for further consideration.
• Follow established timelines; alert the Director/Assistant Director if new dates are needed and/or deadline to completed admission decisions or degree audits is in jeopardy.
• Work with applicants requiring major-specific review (ie: Biology, Kinesiology, PreNursing, etc) ensuring accurate program plan is recorded at the time of admission and update as appropriate with supplemental transcripts.
• Follow up, via telephone, email, or in person, with student applicants, and provide and/or clarify admission eligibility information to students, parents, and/or high school counselors.
• Evaluate supplemental/final transcripts to determine the need for admission reconsideration, ensure that student meets all eligibility requirements upon receipt of final high school and college transcripts, and finalize admission in PS, refer file to Director/Assistant Director as appropriate, and/or hold for any additional documents.
• Ensure degree audit is ready for New Student Orientation, review coursework in degree audit and post lower division articulated coursework to student’s record for incoming transfer students.
• Serve as Residency Specialist for new and returning students and convey residency information for tuition purposes as defined by the Chancellor’s Office.
• Knowledge of Title 5, CSU Residency Requirements, Required Forms, and the Appeals Process as outlined by the Chancellor's Office.
• Handle all follow up with student in a timely manner, and work with Financial Aid and Financial Services to appropriately code student in PeopleSoft for resident/non-resident tuition purposes.
• Clearly communicate residency status and assist student with any questions regarding residency, including information on how to become a resident for CSU tuition purposes.
• Participate and assist with on campus events including New Student Orientation, Preview Day, and Warrior Welcome, provide administrative support for Early Start, and perform other duties as assigned.
• Other duties as assigned.

Experience: Several years of related office work experience.

• Knowledge of CSU eligibility requirements.
• Experience in higher education and some understanding of transfer course articulation
  from community colleges in service areas.
• Ability to check complex records and detailed information for compliance with criteria.
• Ability to be thorough and accurate in comparing records.
• Ability to multi-task, handle multiple deadlines and frequent interruptions.
• Ability to interpret and apply written regulations.
• Ability to maintain confidentiality of records and evaluations.
• Familiarity with residency determination for CSU Students for tuition purposes.