Administrative Support Associate III- Environmental Health
Buncombe County GovernmentAbout the role
Buncombe County is hiring an Administrative Support Associate III position with the Environmental Health section of Public Health. The person will report to the Environmental Health Administrator. This position is one of two administrative support associates who work with the Environmental Health section of Buncombe County Health & Human Services.
Environmental Health is responsible for protecting the public’s health and the environment by enforcing NC State Laws and rules for various establishments including: septic systems, wells, food service, public swimming pools, childcare centers, and lodging establishments, etc. The Administrative Support Associates work closely with our customers and staff to ensure a positive and timely experience. This position is in-person, Monday through Friday from 8am-5pm and will be located at 35 Woodfin St. Asheville, NC 28801.
Purpose of the position:
The purpose of this position is to provide administrative support to ensure efficient operations of a program, or department.
Minimum Education, Training and/or Experience (required at time of hire): High School diploma or equivalent and four (4) years of customer service/office experience; or an equivalent combination of education and experience.
Essential Functions of the position:
Perform a variety of general clerical and office administrative work to support efficient program or department operations; including but not limited to answering of phones, greeting, and assisting walk-in customers, distribution of mail, and general data entry tasks.
Provide internal and external customer service via phone, email, and in person; respond to inquiries about program services, take message and/or refer inquiries to the most appropriate parties when necessary.
Coordinate and support department/program meetings and events, such as invitation/ distribution, registration, agenda development, dissemination, and minute-taking duties; set up conference rooms; notify participants; prepare and/or assemble meeting materials including multimedia equipment.
Maintain and order office supplies, as assigned and when needed.
Coordinate the preparation, editing, and distribution of correspondence, reports, and documents, such as fax and referral monitoring, data entry; accreditation document processing; policy dissemination and tracking; document management.
Perform accurate and timely data entry; post or file client data as required.
May assist in sending out billings and other mass mailings; Process departmental invoices, billing, purchase orders and AFPs.
Perform basic research and compile documents needed for various reports and management-level documents.
May accept payments for fees, fines, goods, or services as required by the department; may balance cash drawers or registers, and prepare required cash reports.
Assist with special projects and duties as requested.
Perform other related duties as assigned.
Knowledge, Skills, Abilities:
Knowledge of general office or work unit procedures, methods, and practices.
Knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose and/or proofread correspondence, reports, and other materials.
Knowledge of all services provided by programs within the division and the policies and procedures that govern the work of the division.
Ability to be resourceful and use sound judgment in gathering and giving information and coordinating and monitoring office activity and workflow.
Ability to record and compile information with tedious attention to detail.
Ability to learn and independently apply laws, departmental rules, and regulations.
Ability to learn office process and procedures and apply this knowledge in problem-solving and responding to questions and inquiries.
Ability to use judgment in coordinating and monitoring offic
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