Administrative Services Coordinator

Administrative Services Coordinator | Atos Medical-US | New Berlin, WI | Remote

Hours: Monday-Friday, 8am-4:30pm

Work location: Remote with the ability to work onsite for the first 2 days. 

 

Join a growing company with a strong purpose!

Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical, our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1300 skilled and engaged employees worldwide.

 

About Atos Medical

Atos Medical is a global leader in neck stoma care—dedicated to improving the lives of people living with laryngectomy and tracheostomy. With origins in Sweden and Germany, both our Laryngectomy and Tracheostomy brands bring decades of expertise and innovation in voice and respiratory care, offering trusted solutions such as the Provox® voice prosthesis and TRACOE tracheostomy products.

 

As part of the Coloplast Group, we operate in over 90 countries with a shared commitment to clinical excellence, patient support, and high-quality medical devices that help people breathe, speak, and live more comfortably.

 

We are seeking a Administrative Services Coordinator to join our team!

 

SUMMARY

The Administrative Services Coordinator performs administrative duties to facilitate the intake process for clients, following established policies and protocols. Screening demographic and insurance information; obtaining signatures on consents and insurance forms; and verifying information to promote continuity of care and cost-effective practice patterns.  Review records for completeness and accuracy and to verify all required documentation has been returned.  This role will be the first point of contact for clients to help navigate and understand the often-complicated health care processes.

  

JOB RESPONSIBILITIES

• Instructs end users regarding compliance requirements, explains documents, forms and information requirements including but not limited to patient service agreements, consent forms, etc.
• Completes necessary documentation as provided by law, regulation, and established policy; ensures that all required demographic and insurance information is provided.
• Ensures that all actively ordering end users have a valid prescription on file for the products they order.
• Ensures that all intake forms are properly signed and filed.
• Maintains departmental accuracy standards in relation to all data entered into the client management system.
• Follows up with every end user within 24 hours of receiving incomplete documentation.
• Processes paperwork for new clients efficiently and in accordance with protocols.
• Ensures smooth end user flow through the intake process.
• Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues.
• Complete Medicare eligibility checks within Brightree System.
• Create sales order templates.
• Answer, document, and resolve or escalate incoming telephone, fax, and email inquiries.
• Follow up with clients, providing key information and documenting interactions.
• Verify eligibility and cost information to determine needs.

 

BASIC QUALIFICATIONS

• Must be at least 18 years of age
• HS Diploma or GED required
• 1-2 years administrative experience or of related intake experience in a healthcare setting
• Minimum keyboarding speed of 5000 keystrokes per hour

 

PREFERRED QUALIFICATIONS

• Associate’s degree in medical office management or related field
• 2-3 years of experience working with database management, preferably Brightree
• Working knowledge in a durable medical equipment environment