Administrative Program Support

Description

Job Title: Program Support - Adult Services  

Hiring Range: $18.13-$19.76 per hour, depending on qualifications
FSLA Status: Full Time, Non Exempt, 40 hours per week
This position will remain open until filled. 

Position Summary: Administrative Assistants are responsible for a wide variety of duties. Some administrative assistants may take on specialty duties or lead roles; however, their overall goal is to provide excellent internal and external customer service to every client, host home, biological family, visitor & employee of Ariel. Administrative Assistants typically work as part of a team.

Requirements

Ariel Clinical Services Mission

To provide safe, nurturing, and supportive environments for our clients so that they may have the opportunities to develop their strengths, maximize their potentials and fully participate in society.

We care about our team, at Ariel, we offer an expansive benefit package:

Subject to Eligibility.

• Flexible Work Schedule and Environment
• Creating a Culture of Awesomeness!
• Medical, Dental, & Vision Insurance
• Medical & Dental Insurance Premiums are 100% covered by Ariel, which averages to an additional $4.80/hour to your total compensation!
• HSA and FSA
• Employer covered Life Insurance
• Wellness Program
• $50/month; $600/year with Lifestyle Spending Account
• Voluntary benefits to include Life, Disability Insurance, Legal & ID Shield through MetLife
• Retirement 403B
• 403B Employer Match up to 4% at one year anniversary
• Generous Paid Time Off Accrual
• 10 Holidays OFF and PAID
• 48 hours of Paid Sick Leave
• Mileage Reimbursement
• Employer provided work phone and laptop
• Supplemental Pay for On Call up to $150/week after initial Case Manager training and assigned caseload
• Tuition Reimbursement
• Public Student Loan Forgiveness
• Employee Assistance Program (EAP)

Essential Duties and Responsibilities 

Depending upon the employee’s specific position they may participate in all or some of the tasks listed below, as directed by their supervisor:

1. Act as a receptionist:  answering, screening, and responding to callers and directing calls to the appropriate staff members.

2. Ensure workstation and lobby area are clean and presentable to the public.  Perform office duties as listed on the opening and closing procedures.

3. Maintain strict confidentiality with all records that Ariel Clinical Services has at its disposal.

4. Coordinate with the staff to ensure the purchase of food and/or beverage for meetings and events.

5. Coordinate, create, and maintain files for adult services which includes clients, host home providers, and vocational. 

6. Coordinate the distribution of client file documentation to appropriate parties.

7. Regularly audit client and host home files to ensure compliance with Rules and Regulations and Agency Standard Operating Procedures.

8. Provide clerical or secretarial duties as necessary for the organization to operate efficiently.

9. Provide support to program manager and case managers to ensure their needs are readily and effectively met. 

10. Complete archiving of data as needed.

11. Help and assist in preparation of trainings.

12. Assist in the recruitment of new host home providers. 

Additional Duties and Responsibilities 

1. Must work closely with other Ariel Programs and offices.

2. Performs other duties as assigned.

Required Knowledge, Skills and Abilities

1. Clear, confident, and friendly phone voice and relationship within person visitors and employees.

2. Ability to provide reliable, insured transportation, as needed to meet the duties of the position.

3. Ability to work with people who may become frustrated, angry, or upset.

4. The ability to read, speak and write in English. The ability to effectively communicate verbally and in written format in both individual and group settings.

5. Ability to be flexible, and able to change direction rapidly.

6. Ability to work independently, prioritize workload, complete a wide variety of tasks in a timely and accurate fashion and direct others, as needed.

7. Basic computer knowledge including Microsoft Office Word, Excel, Outlook, and Apple Software.

8. Ability to gain knowledge of Therap, our online documentation program within 30 days of hire.

9. Must be available from time to time outside of traditional office hours including nights, weekends, and holidays as necessary to perform the functions