Administrative Director

*  Communicates vision statement and medical center strategic goals and demonstrates commitment toward their achievement.

 *   Communication: Strong written and verbal skills are demonstrated in reports,correspondence and presentations. Ensures staff are kept informed of Medical Center and departmental priorities…

 *   Professional Development: Participates in conferences, workshops, and other professional development activities to maintain licensure and/or remain professionally current with advances in field of expertise.

*   Staff Development: Ensures staff receive mandated in-servicing in Safety, Quality Assurance, Risk Management, Customer Service, Infection Control and any other in-service that may apply.

 *   Problem Solving: Recommendations and decision making reflect strong analytical skills and focus on quality, cost containment, and impact of change on other departments.

 *   Customer Service Management: Incorporates the Medical Center's Customer Service goals in developing and/or revising departmental policies and systems.

 *   Continually reviews the service delivery process to exceed customer expectations. Is perceived as a role model by staff, peers in customer service leadership.

 *   Project Management: Participates in multidisciplinary task forces, committees and projects,demonstrating team spirit and ability to work with different internal customers…

 *   When leading a project team demonstrates the ability to bring together different views and skills toward timely and effective completion of project objectives.

 *   Selects, hires, and supervises staff in area of responsibility; initiates disciplinary action including terminations; carries out annual performance appraisal of employees,

 recommending promotions, raises, etc.

*   Coordinates orientation and training of new staff and on-going training and education of current staff.

 *    ensures adequate staff coverage by preparing vacation and holiday schedules; approves  overtime as necessary and authorizes coverage for absent staff.

*   Using available utilization data, works to develop staffing plan and schedules to maintain appropriate staffing levels and staffing mix

*   Responsible for productivity of staff; maintains productivity standard.

 *   Provides daily supervision and direction to clerical and clinical staff.

 *   Ensures all appropriate charges for institutional services, professional services, equipment and supplies are captured as well as cash reconciliation.

 *   Supervision of all patient registration, appointment scheduling, referrals, which includes collection of demographic data, collection of insurance information, cash collection, data entry into the EHR. Coordination of payment arrangements.

 *   Assures appropriate and adequate pre-billing activities to allow for timely adequate billing.

*   Lead quality improvement program to increase collections via improved registration and front-end process.

 *   Develops departmental policies and procedures and standards in collaboration with Leadership. Reviews policies and procedures periodically to ensure they are in compliance with requirements of regulatory agencies

*Reviews policies and procedures with staff.

  *   Conducts regulatory requirement monitoring. Ensures site is compliant with all hospital, NYSDOH, Joint Commission regulations.

 *   Coordinates patient satisfaction activities, including resolution of complaints, problems, etc.with patients, physicians, site personnel and hospital administration.

  *   Facilitates interdepartmental communication policy and procedures needed to resolve problems. Implements new programs and process improvement plans.

 *   In collaboration with Administrative and Clinical Leadership, assures smooth and efficient patient flow by coordination clerical, nursing, and medical activities.

 *   Coordinates with Chairs, Directors of Services, Nursing, Patient Accounts, and other areas to develop and maintain efficient patient-centered systems and programs.

 *   Maintains appropriate community, medical staff, external, and internal communication mechanisms.

 *   In collaboration with Administrative and Financial Leadership, develops annual budget for the site(s);

 *    manages budget throughout the year, analyzing and monitoring monthly reports and overtime runs for the site(s) to ensure it operates within budget guidelines.

*   Submits order for medical/surgical instruments and equipment as well as office supplies.

*   Monitors the Ambulatory Care services budget to ensure the department is within its financial operating budget.

 *   Monitors and manages the expenses of site ensuring a lean operation

  *   Performs chart reviews as necessary to determine areas where improvement may be possible; investigates