Administrative Associate

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities. 

Since 2011, Baylor has been named as one of the nation’s “Great Colleges to Work For”. Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

What We Are Looking For

Baylor University is seeking a Front Desk Assignments Associate to support the mission of the university by providing clerical and customer service support needed for the management of student housing assignments in the Department of Campus Living & Learning (CLL). The Front Desk Assignments Associate serves as the first point of contact for the CLL office, reports to the Senior Coordinator for Housing Assignments, and works closely with a team of Assignments Associates to implement the housing application and assignment processes. The Front Desk Assignments Associate provides service and support for current students, prospective students, and parents. A significant level of organizational and customer service skills is required, as well as the ability to work both independently and collaboratively in a fast-paced environment.

A high school diploma and three years of relevant work experience are required. A Bachelor’s degree and five years of relevant experience are preferred. 

All applicants must be currently authorized to work in the United States on a full-time basis.

What You Will Do

• Greet, assist, and direct students and staff who enter the Campus Living & Learning (CL&L) office

• Answer student and parent phone calls regarding Baylor’s on-campus housing

• Monitor and respond to chat inquiries from CL&L’s website and MyHousing Portal

• Respond to emails in CL&L’s living@baylor.edu email account

• Implement strategies to proactively encourage students to live on campus

• Input and organize data related to ~5,000 housing applications, housing assignments, and room changes 

• Support the Senior Coordinator for Housing Assignments in handling correspondence regarding housing applications, room selection, and housing assignments

• Maintain housing records including floor plans, cancellations, contract release requests, and residency exemptions

• Daily review of student housing charge adjustments on student accounts

• Assists with the implementation of key departmental processes including Reapplication, Roommate Matching, Choose Your Room, Residence Hall Waitlists, and Fall and Spring Cancellations

• Input approved animals and accommodation requests for OALA Housing

• Perform all other duties as assigned to support Baylor’s mission

• Ability to comply with university policies

• Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.  To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vi