Administrative Associate

Line of Business: Other

Pay Range: $45,740.00 – $56,416.66

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

• Handle Customer Calls: Professionally manage incoming customer calls, addressing inquiries, resolving issues, and providing information about products and services.

• Resolve Customer Disputes: Investigate and resolve customer disputes in a timely and effective manner, ensuring customer satisfaction and retention.

• Order Entry: Accurately enter customer orders into the system, ensuring they comply with company policies and procedures.

• Order Management: Monitor and track orders from placement to fulfillment, coordinating with relevant departments to ensure timely and accurate delivery.

• Delivery Ticket Exceptions: Manage delivery ticket exceptions by identifying issues, coordinating resolutions, and ensuring proper documentation and communication.

What Are We Looking For

• Proven experience in administrative support, customer service, or a related role.

• Excellent communication skills, both verbal and written- Bilingual Preferred

• Strong organizational and multitasking abilities.

• Proficiency in order management systems and Microsoft Office Suite.

• Problem-solving skills and the ability to handle challenging situations effectively.

Conditions of Employment

• Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check

• Some positions require FMCSA regulated ongoing drug and alcohol testing

Work Environment

The Administrative Associate typically works in an office, interacting with colleagues, customers, and vendors. This role may involve occasional meetings or coordination with other teams to address order and delivery-related matters.

What We Offer

• Hourly Rate with Overtime Eligible

• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions

• Highly competitive benefits programs, including:

  • Medical, Dental, and Vision along with Prescription Drug Benefits

  • Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

  • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

  • Paid Bonding Leave, 10 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled