Administrative Associate IV

Job Title

Administrative Associate IV

Agency

Texas A&M Engineering Extension Service

Department

Infrastructure Training and Safety Institute

Proposed Minimum Salary

$19.00 hourly

Job Location

Bryan, Texas

Job Type

Staff

Job Description

The Administrative Associate IV primarily performs class and student registration processing activities for the Infrastructure Training & Safety Institute. Under general supervision, provides support and coordination of a variety of activities requiring independent judgment, including reviewing Agency SAP’s to ensure that all policies and procedures are in compliance. Primary duties will include processing class delivery documents, posting payments to the class, registering and vetting students, and invoicing for all classes. Assists in all other duties within the ITSI Customer Care department as a support function for ITSI. Responsible for assisting with customer interactions and maintaining relationships with customers as well as maintaining a variety of fiscal and administrative records. Performs general office tasks such as copying, mailing, ordering supplies, and maintaining inventory.

The Administrative Associate IV reports to the Customer Service Manager.

Required Qualifications:

• High School Diploma or GED.

• Four years of related experience in general office, accounting, or personnel operations.

Required Licenses/Certifications:

• Must have a valid motor vehicle operator’s license or ability to obtain within 30 days of employment.

Preferred Qualifications: 

• Two or more years related experience in accounting/business operations.

Physical Requirements:

• Ability to communicate effectively orally and in writing.

• Ability to regularly use computer/keyboard/telephone.

• Ability to sit for extended periods of time in an office environment.

Knowledge, Skills, and Abilities: 

• Advanced knowledge of word processing, spreadsheet, and data entry applications, standard office equipment, and computer using Microsoft Office 365 suite.

• Working knowledge of business principles and ability to perform basic and complex calculations. 

• Ability to work independently and use discretion in making decisions in accordance with the TEEX SAPs and/or any other rules as determined by Agency compliance.

• Excellent customer service skills.

• Ability to multitask and work cooperatively with others.

• Strong verbal and written communication skills, analytical, interpersonal, and organizational skills.

• Ability to interact respectfully and professionally with customers and others (students, vendors, staff, etc.)

• Ability to work productively in teams or independently as needed.

• Ability to work with sensitive information and maintain confidentiality.

• Ability to work in a fast-paced environment.

• Ability to attend professional development opportunities and seek personal growth.

• Demonstrated positive attitude and work ethic.

• Ability to exhibit punctuality by arriving to work and scheduled events on time.

• Strong attention to detail and accuracy in processing.

• Ability to answer Microsoft Teams telephone system, screen calls and route to additional staff as needed.

• Ability to actively demonstrate the TEEX Values – Safety, Teamwork, Adaptability, Respect, and Stewardship.

Notifications: 

• This position is security sensitive.

• This position may require work beyond normal office hours and/or work on weekends.

• This position requires compliance with state and federal laws/codes and Texas A&M University System/TEEX regulations and procedures.

• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and Agency safety requirements.

• As part of TEEX’s mission of providing training, developing practical solutions, an