Administrative Assistant - Santa Fe, NM

The Broker Support Specialist will be responsible for supporting residential real estate sales office operations. The ideal candidate will have a Real Estate background, strong service background, attention to detail, a high understanding of technology, amazing organizational skills, and a willingness to be part of a team. Job duties will include administrative support, technology and Company system support, and other administrative and customer service duties as assigned.

Essential Duties and Responsibilities:

The Broker Support Specialist will provide excellent customer service to the independently affiliated sales agents, clients, and vendors. The majority of the duties of this position must be performed without delay as this is a critical position affecting agents and the success of their business.

• The ideal candidate will be highly skilled and motivated in both administrative and technology duties and will be able to assist independently affiliated sales associates with technology, Company system, and administrative needs.
• Candidate will be responsible for direct support of the branch office operations, including but not limited to:
• Coordinate the onboarding support for newly affiliated sales associates to ensure they are set up on and understand Company systems. Provide support and guidance for all sales associates regarding usage of company systems.
• Provide basic social media and marketing support.
• Provide instruction and support on office systems including ordering business cards, name badges, and other miscellaneous tasks.
• Assist with general office appearance, repair issue, and equipment maintenance.
• Provide front desk support with greeting customers, answering phones, and other standard front desk responsibilities.
• Perform a variety of other administrative duties as directed.

Job Requirements:

• Two or more years’ experience in a customer-centric business environment with administrative responsibility for office operations.
• Real Estate background preferred.
• Comfortable working on computer and computer applications with advanced level proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook.
• Proficient and skilled in social media applications including Facebook, LinkedIn, Twitter, company web pages, MLS.
• Creative problem-solving skills.
• Strong customer service skills with excellent communication skills, both verbal and written.
• Ability to interact successfully with both internal and external customers at all levels.
• Ability to multitask, prioritize, and be flexible with changing business needs in a team environment.