Administrative Assistant II

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others.  FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.   

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Job Roles

• Acts as a liaison with other departments and internal and external customers (including patients, vendors, auditors, and inspectors). Answers phones, emails, and walk-in visitors, using discretion to answer both routine and complicated questions; forwards issues to the appropriate person. Handles confidential and routine information.
• Coordinates special nonrecurring and ongoing projects, utilizing project management skills; works with teams or independently to meet deadlines and accomplish project goals. May coach, mentor, or lead teammates on special projects.
• Performs general clerical tasks as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, and similar tasks.
• Performs other duties as assigned.
• Researches, collects, and enters data. Performs basic data analysis, identifying discrepancies and researching for resolution. Creates intermediate-level reports, which include graphs, charts, and pivot tables. Makes reports that are timely, correct, and audience-appropriate.
• Supports manager(s) and department with calendaring, scheduling, time card support, meeting organization and minutes, travel arrangements, and similar administrative support tasks.
• Types and designs general and advanced correspondence, memos, spreadsheets, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar, and layout, making appropriate changes. Responsible for the accuracy and clarity of the final copy. Includes data entry and non-medical transcription.

Requirements:

• High School diploma or GED equivalent required.
• Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• 2 years of administrative support experience required, preferably in the medical/health-related field.
• College-level coursework in English, Business Administration, and Mathematics required; Bachelor's degree in a related field preferred.
• Traveling between sites and other locations is occasionally required. Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

Experience/Specialized skills (including Language)

• Ability to exercise discretion and maintain confidential information.
• Ability to meet established deadlines.
• Ability to relate well with team members, coworkers, and other departmenta