Admin Services Coordinator - Care Coordination Division - 50% Part Time

The University of Iowa Healthcare, Care Coordination Division is seeking an Admin Services Coordinator to contribute to the success of the Care Coordination Division (CCD) by collaboratively providing support as an extension of the patient’s care team. This position reports directly to the Administrative Services Specialist. This position will adhere to the standards regarding attendance, documentation, continuous quality improvement, statistics, policies and procedures, and the Code of Ethics. 

Position Responsibilities

• Triage divisional ACD patient line 
• Manage CCD general email box, including triaging incoming fax
• Miscellaneous office duties (I.e., mail prep, facilities request) 
• Manage and prepare patient gift funding requests per policy
• Keep up-to-date records of funding which may include patient, payor, or vendor information
• Primary departmental purchasing agent
• Assist with data collection, entry, and documentation as assigned
• Maintain communication tools (e.g., SharePoint Site)
• Assist with training as needed
• Other financial or office responsibilities as delegated by CCD leadership
• Triage transportation and/or lodging needs via Epic tool 
• Coordinate with vendors (ex: Cab, Bus, Ambulance, etc.) to arrange various modes of transportation and/or lodging for patients at request of Social Workers/Nurses
• Effectively communicates with patient’s care team reservation details
• Troubleshoot transportation or lodging issues that may arise
• Effectively communication with CCD team processes or procedures
• Represents the integrity of UI Health Care and CCD when collaborating with external vendors
• Maintains appropriate relationship with external vendors
• Assists in the implementation of new processes at the direction of supervisor / leadership
• Maintain use of UI Health Care resources to meet services in a prudent manner
• Maintains up-to-date learning regarding new equipment, software (e.g., EPIC, Microsoft Suites) as necessary to adequately perform job duties
• Completes other projects or tasks as assigned by leadership
• Serve as backup in main office duties as needed

Percent of Time: 50%

Schedule: Day 8-hour shifts, total of 20 hours per week, between the hours of 9:00 AM and 7:00pm PM, Monday - Friday.

Pay Grade: Professional and Scientific Job Classifications by Pay Level | University Human Resources - The University of Iowa (uiowa.edu)

Benefits Highlights:

• Regular salaried position located in Iowa City, Iowa

• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

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