Admin Assistant - Cleaning and Restoration (Voice)

This is a remote position.

Job Title: Administrative Assistant

Schedule: 8:00 AM - 5:00 PM, Monday to Friday (EDT)

Location: Remote

Position Summary: We are seeking a highly organized and proactive Administrative Assistant to support our team with essential office and customer service tasks. The ideal candidate will handle scheduling, invoicing, and customer inquiries, as well as administrative functions using CRM software (ServiceMonster) and QuickBooks for billing and financial entries. This role is ideal for a self-motivated individual who can manage multiple tasks with precision and communicate effectively with both the team and customers.

Key Responsibilities:

• CRM Management: Use ServiceMonster to schedule appointments, manage client accounts, and maintain accurate records of customer interactions.
  
• Invoicing & Billing: Prepare and send invoices via ServiceMonster and enter bills, expenses, and tags into QuickBooks, ensuring accuracy and timely processing.
  
• Customer Support: Answer incoming calls and respond to inquiries from potential leads, providing information on services and scheduling appointments.
  
• Data Entry: Keep records up-to-date in both CRM and QuickBooks, tracking job completion, payments, and outstanding invoices.
  
• Administrative Support: Perform general office duties as needed, including organizing digital files, tracking supplies, and managing emails.
  

Requirements

• Experience: 2+ years in an administrative, office management, or similar role, preferably with experience in CRM and QuickBooks.
  
• Technical Skills: Proficiency with ServiceMonster (or similar CRM), QuickBooks, and Microsoft Office Suite (Excel, Word, Outlook).
  
• Communication: Strong verbal and written communication skills to interact with clients and team members professionally.
  
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and ensure timely follow-up on all customer interactions.
  
• Problem-Solving: Detail-oriented with strong problem-solving skills to resolve scheduling conflicts, billing discrepancies, and client queries.
  

Additional Information:

• Equipment: Must have reliable internet and a quiet workspace to ensure high-quality customer service.
  
• Training: Training on specific company processes and ServiceMonster will be provided, but familiarity with similar CRM tools is a plus.