Outbound Logistics Manager

Job Title: Outbound Logistics Manager

Company: AGR International, Inc. (Headquartered in Butler, PA, USA)

Location: United States

 

About AGR International Inc.

AGR International is a global leader in providing process control and quality assurance equipment for the packaging industry. With innovative solutions like the Process Pilot®, AGR helps glass and plastic bottle manufacturers, converters, and brand owners achieve superior efficiency, quality, and sustainability. AGR’s innovative solutions are used in hundreds of labs and factories around the world and are the premier solutions for the beverage industry for almost 100 years.

 

Headquartered in Butler, Pennsylvania, USA, (approximately one hour north of Pittsburgh), with offices in Thailand, Italy, and Mexico, AGR International serves customers in dozens of countries around the world. Learn more about our products and solutions at: www.agrintl.com.

 

Position Overview:

The Outbound Logistics Manager oversees the complete order-to-manufacturing workflow, ensuring that customer orders are processed accurately, scheduled appropriately, and aligned with production capacity and inventory availability. This role acts as the operational bridge between Sales, Production, Planning, Procurement, and Shipping to ensure that customer commitments are met while maintaining manufacturing efficiency.

 

Key Responsibilities

Team Leadership & Daily Operations

• Lead and supervise the order management team responsible for order entry, shipping, invoicing, and service support.
• Provide coaching, training, and performance feedback to staff.
• Oversee daily workload distribution to ensure timely processing of all incoming orders.

Order Processing & Production Coordination

• Validate incoming orders for completeness, pricing accuracy, raw material requirements, and manufacturability.
• Work closely with Production Planning to schedule orders based on capacity, lead times, and material availability.
• Monitor order status throughout the production cycle and address bottlenecks immediately.
• Manage order changes, rush requests, and engineering revisions.
• Perform Letter of Credit processing associated with all orders to ensure that payments will be made and determine when delivery vs. receipt of payment should be made on customer orders.
• Evaluate spare parts pricing against established criteria to determine that company goals and profits are maintained.

Cross-Functional Collaboration

• Partner with Sales and Customer Service to communicate lead times, delays, or alternatives.
• Work with Manufacturing, Quality, and Logistics to ensure each order meets specifications and ships on time.
• Support Engineering when custom or technical orders require review.

Manufacturing Process Optimization

• Review order processing workflows for efficiency, accuracy, and alignment with production strategies.
• Support continuous improvement initiatives such as workflow automation.
• Recommend improvements to reduce order lead times and improve schedule adherence.
• Responsible for IFS system automations and improvements.

Reporting & KPI Management

• Track and report manufacturing-related metrics including On-Time Delivery (OTD), Order Entry Cycle Time, Schedule Adherence, and Backlog Levels
• Prepare data-driven insights and weekly reports for senior leadership.

Customer Experience & Escalations

• Serve as an escalation point for key customers, large-volume accounts, or custom manufacturing requests.
• Provide Customers with information and status on their orders and expedite planning, production, purchasing, etc. as required to satisfy customer needs.
• Ensure that communication around delays, quality issues, or changes is timely and accurate.
• Interact with freight forwarders to obtain optimal pricing and services.
• Maintain relationship with document prep services for accurate and timely submissions.
• Support resolution of customer complaints involving order execution or production outcomes.

Qualifications and Experience:

• Bachelor’s or Associate Degree in Business, Operations, Supply Chain, Industrial Management, or a related field.
• 3–5+ years of experience in order management or m