Doorperson - PT/Days - Medical Center

Overview

At Houston Methodist, the Doorperson position is responsible for assisting and directing incoming persons to the facility. This position greets patients and guests arriving at and departing from the Hospital, assisting in expediting and monitoring the safety of discharged patients, ensuring area is continuously staffed for patient flow optimization. The Doorperson position provides passenger loading and unloading service, including luggage and wheelchair assistance, maintaining traffic control. This position proactively identifies arriving and departing patients inquiries to ensure service excellence and must be able to communicate appropriately and work closely with nursing staff and co-workers.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Greets all arriving customers in a courteous fashion. Opens vehicle doors for all arriving and departing customers. Assists in loading and unloading patient and guest belongings. Recognizes customers with special needs and acts accordingly.

• Promotes a positive image of the department and Hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines. Uses appropriate communication device to limit conversations to ensure HIPAA compliance.

• Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Proactively identifies arriving and departing patients inquiries to ensure service excellence.

• Monitors discharging patients and coordinates their status with other doorpersons and other departments of the hospital by radio or other appropriate means. Checks status of discharges to expedite for waiting drivers. Ensures timely and safe loading of patients and their belongings into vehicles.

• Assists in traffic control of guests picking up discharged patients at all points at the entrance or other locations that requires a doorperson assistance with patients.

• Provides customers with information regarding questions on Houston Methodist, The Texas Medical Center, transportation, directions, valet and self-parking services, and rates. Directs customers to the appropriate areas.

• Contributes towards improving department scores for patient satisfaction/experience through peer-to-peer accountability.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Maintains equipment stock (wheelchairs, luggage carts, Trans carts on the entrances and notifies appropriate department when equipment is needed.

• Participates in departmental process improvement activities. Exhibits flexibility in working with new processes.

• Maintains proficiency in operation of special equipment used to assist non-ambulatory patients.

FINANCE ESSENTIAL FUNCTIONS

• Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively, minimizing incidental overtime, and prioritize daily tasks, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• S