Administrative Assistant | EAG Laboratories

Company Description

Eurofins EAG Laboratories has over 40 years experience in engineering and materials testing services. Our parent company, Eurofins Scientific, is a multi-billion-dollar global leader in engineering and scientific services with a portfolio of over 200,000 validated analytical methods. We offer a consultative, multi-disciplinary approach to solving your materials and engineering related product problems. As thought leaders in investigative science, we set the global standard for materials testing services.

Eurofins EAG Laboratories has over 20+ locations and with 2,500 instruments worldwide, we can scale to your demand, meet time constraints, and ensure client confidentiality.

Our clients include next generation tech companies in a diverse range of industries and business sectors who design, manufacture, or incorporate products for tomorrow’s technology driven world. Our scientists and engineers collaborate with peers to troubleshoot problems and work through complex engineering and materials analysis for breakthrough products. We have a growth mindset culture where individuals are empowered to drive their own success while fulfilling client needs.

Job Description

Position Summary:

The ideal candidate will represent the company while developing customer relationships and maintaining a high level of customer satisfaction. Additionally, plays a significant role in ensuring that the office runs smoothly with the ability to work without supervision, strong time-management skills and good at multitasking, as multiple parties or duties may require their attention at any given time. 

Responsibilities:  Provide support covering the front office/administrative duties on multi-line phone system, and operation of general office equipment. Receiving, and distributing client purchase orders and invoicing. Customer Service Representative assists in administrative and clerical functions for the organization including but not limited to the following areas:  Invoicing, Billing, Customer Service, and Sample Processing via FedEx/UPS or hand delivery.

Sample Processing:  Will have responsibility for the receipt, distribution, tracking, storing, and disposition of all analytical samples, with strict adherence to ISO 9000; 17025 policies and procedures.

Other expectations:  Coordinates with Operations Manager and other staff to provide clerical and administrative support as needed to various functional areas of the company; performs related clerical work such as data entry, typing, filing, sorting, mailing, or shipping, as required.  Ensures protection of Company Confidential and Proprietary information at all times.  Other duties as may be assigned. 

Qualifications

Education and Experience: 

• AA Degree or equivalent in education and experience
• 1 – 2 Years of experience

Job Knowledge, Skills, and Ability:

• Knowledge of basic office functions, familiarity with a variety of office machines required. 
• A working knowledge of Microsoft Office programs such as Word, Excel, and Outlook is required.
• Must be able to communicate effectively with customers and employees to clarify issues and resolve conflicts and to work with a variety of people to respond quickly to differing situations with calmness under stress and pressure. 
• Accuracy in finished product, excellent problem-solving skills, and attention to detail with timeliness in completing projects essential. 
• Has no direct supervisory responsibility, though may provide direction to support staff.

Additional Information

Compensation Range: The compensation range for this position is $22.00 - $30.00 per hour. The pay offered is commensurate with experience.

Positions may be subject to ITAR government regulations (International Traffic in Arms Regulations).

What It’s Like to Work Here:

• Teamwork: experience what being a part of the Eurofins-EAG family feels like. Be inspired by your leaders, be encouraged by your teammates and be supported in all parts of your journey while you work with us.
• Learning & Development: take on career development programs and goal setting to create big possibilities for your career and life. Develop within the company; be mentored and grown as a leader.
• Diversity & Authenticity: we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Benefits & Perks to Foster