Solution Customer Success Partner (S-CSP) - HCM

We help the world run better

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OVERVIEW:

Solution Customer Success Partners (S-CSPs) have overall responsibility for the daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Customer Success services to ensure consumptions and product usage growth within assigned customers. The focus of this position is twofold, to maximize the value for customers of their investments in SAP HCM cloud products and promote revenue growth and protection.

The S-CSP HCM role is a specialist role within the Human Capital Management (HCM) domain. Its responsibility is to be the primary point of contact for our customers’ HR stakeholders, including HR and IT organizations and stakeholders from multiple levels within our customers’ organizations (from HR administrators and practitioners to the C-Suite). The S-CSP HCM role requires knowledge that spans from SaaS to human resources practices.

 

WHAT YOU'LL DO:

S-CSPs enable their customers’ long-term success through multiple account management avenues. These are some of the core account management practices utilized.

· Working with customers to develop their roadmaps to improve consumption and maximizing the value of the customer’s subscriptions

· Providing leading practice advice and guidance to customers for operating their SAP HCM cloud solutions

· Understanding customers’ business models, priorities, objectives, and goals to identify potential operational and commercial risks as well as expansion opportunities.

· Developing and executing a proactive “customer first” renewal and expansion plan in conjunction with other internal SAP account team members

· Utilizing commercial and business acumen for commercial queries and to ensure licensing compliance and optimized contractual opportunities

· Understanding and leveraging Customer Success services to drive maximum value to customers

 

WHAT YOU BRING:

· 5+ years of experience managing customer engagements or other customer facing experience

· A self‐starter, with energy, drive, the ability to manage multiple priorities and work independently and problem solve

· Strong oral and written communication skills with the ability to credibly present and communicate recommendations to senior management in organizations.

· Experience in SAP SuccessFactors, other HCM SaaS products, HR, and/or HRIT

· Experience developing account management plans and with contract negotiations also is not required but highly valued

 

 

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in