AVP, B2B Digital Product Owner

Job Description:

Role Summary/Purpose:

The B2B business delivers $2B+ in Net Income to Synchrony and provides comprehensive financing solutions to 250,000+ active merchants in 20+ markets.  The B2B products provided to our merchants and providers are offered through a variety of platforms and channels.  Synchrony is seeking an experienced Digital Product Owner to lead the identification, development, and launch of various Business & Commercial Product enhancements, features and capabilities.  The ideal candidate will be adept at quickly understanding a variety of technologies and platforms, possess a strong digital product and project management background and a proven track record of delivering projects on time and within budget.  This position will report to the Vice President, B2B Digital Program Manager.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Oversight and leadership of the wing-to-wing product development cycle including build, test, launch, and performance metrics

• Work with key stakeholders to identify and prioritize new product features and the pathway to market delivery

• Lead projects in Agile development methodologies - define story acceptance criteria, manage and prioritize the team backlog, collaborate with the Release Train Engineer, Scrum Master, System Architects, developers and other subject matter experts and contribute to the overall team vision and roadmap

• Work with system architect/engineering to understand Enabler work

• Participate in product demos and Inspect and Adapt activities

• Coordinate and leads user acceptance testing (UAT) for releases

• Work with internal and external UX partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance 

• Partner with internal and external groups to gather market intelligence and user VOC and translate the results into detailed product requirements

• Collaborate with the Digital Analytics team to develop KPIs, monitor performance, analyze user behavior and optimize usage patterns

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree or in lieu of degree; high school diploma/GED and 7+ years of Project Management experience

• Minimum of 3 years of experience leading software development projects

Desired Characteristics:

• 2+ years of experience managing B2B digital products and/or platforms

• 2+ years of experience as an Agile Product Owner or Scrum Master, in a Product Owner role

• Agile Product Owner (CSPO) or Scrum Master (CSM) or comparable certification

• Strong knowledge of SAFe, Scrum and related tools (e.g. JIRA, JIRA Align)

• Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment

• High energy, self-motivated, with strong communication skills (verbal and written)

• Product Management and/or Business Analyst experience

• Passion for learning about new technologies and identifying ways to drive innovation

• Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners.

• Engage in active listening to allow for greater respect and understanding with the viewpoints of others.

• Strategic thinker with ability to develop and implement actionable plans to drive business results

• Strong project management experience with a record of delivering on time and across functions

• Strong digital proficiency, including launching new products and capabilities and understanding of mobile devices and applications

• Consumer finance and/or retail marketing experience with an understanding of core financial drivers

Grade/Level: 11

The salary range for this pos