Job Description Summary

Our mission is BIG. Our TRANSFORMATION is key – bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready.
Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.  The South Fleet Service Director will provide leadership in customer service, execution of gas turbine & combined cycle power plant maintenance and overall account growth for one of Gas Power’s biggest customers.  

Job Description

As the South Fleet Service Director you will be responsible for managing the headquarter customer relationship to drive the portfolio and lead a team of senior regional leaders and field service professionals. You will be accountable for one of our biggest fleet customers in the region. In this role, you will demonstrate accountability for customer, functional, business, and company objectives.

Roles and Responsibilities

• You will lead the team to meet customer and business needs, manage complex issues, be involved in short and long-term planning and execution, and contribute to the overall business strategy and financial results.
• Be the operational single point of contact for the customer leadership and be a key member of the ITR account team.
• Manage customer relationships at multiple levels of their organization, providing regional leadership presence with an oversight for all customer experiences.
• Lead a team of experienced Customer Portfolio Managers to plan and execute maintenance activities with safety and quality.
• Drive cross functional projects across Gas Power Services to improve customer experience and business outcomes.   
• Own profit and loss responsibility (orders, sales, margin, cash) for the Portfolio including parts, repairs, field services and projects for the customers in your portfolio.
• Drive operational excellence and rigor across SQDC (Safety, Quality, Delivery, Cost) while leading performance in key areas such as customer satisfaction, productivity, outage planning and talent development.
• Drive improvement through identification and implementation of corrective and preventative business process to actions for Injury & Illness (I&I) goals and lead lessons learned and actions from near misses, Potentially Severe Events and injuries.
• Team with Sales to develop the long-term growth strategy for your customers, and drive Inquiry to Order (ITO) deal development, long term strategic partnerships, and deal closure.
• Be responsible for hiring, training and development, mentoring, salary planning, performance and career development of assigned direct reports.
• Work with Gas Power and Fulfillment teams to understand both short- and long-term outage forecast, resource needs, and assist with plan for adequate resourcing.
• Drive daily management to identify and remove barriers inhibiting winning the day; engage leadership, functions and or businesses lines to take actions and or initiate continuous improvement activities.
• Understand trends & drivers, and effectively communicate risks, opportunities, changes, and key gap closure activities.

Basic Qualifications

• Bachelor’s degree in mechanical engineering from an accredited university or college or equivalent knowledge/experience.
• Minimum of 5 years of engineering, operational or business experience with technical knowledge of the gas power business / plant equipment’s with superior product knowledge
• Minimum of 2 years of experience managing/directing individual contributors.

Desired Characteristics

• You have a passion for customer service with desire to deliver superior experience and outcomes.
• You are someone passionate about our GE Vernova Gas Power products with superior Gas Power Business product knowledge.
• You have demonstrated experience working as One Team and cross functionally to deliver for our customers.
• You are someone who brings previous operational leadership, with clear thinking, the ability to foresee & understand risks, and take proactive measures to mitigate.
• You have experience with lean principles, a Lean Standard Work approach, techniques, tools, demonstrated experience leading & implementing change.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vern