User Researcher

Introduction
In this role, you’ll work in one of our IBM Consulting Client Innovation Centres, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
The role will involve:

• Taking a lead on scoping, planning, conducting, and analysing the research by creating research plans, protocols and activities using qualitative, quantitative, or mixed-method approaches.
• Analyse and synthesise research findings to translate insights into user needs and opportunities, communicating compelling user insights to the product owner team and wider stakeholders.
• Contribute research findings to enable evidence-based product and design decisions and champion the user to ensure that the product delivers.

Required Technical and Professional Expertise
• Must have: Experience of planning, designing, and carrying out user-centric research activities with customers, stakeholders and third parties.
• Description: Responsible for using a variety of research methodologies to develop customer insights for brand experiences and communications that are highly interactive for web, mobile and other digital applications.
• Techniques may include ethnographic research, generative research, quantitative research, workshops, third-party research, surveys, focus groups, social listening, prototyping, usability and accessibility testing.
• Interprets and analyzes research data, mining it for relevant information.
• Toolkit such as Mural, Adobe products, Figma, Sketch, Miro or Trello.

As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 5 years. You must be able to hold or gain a UK government security clearance.

Preferred Technical and Professional Expertise
Responsible for using a variety of research methodologies to develop customer insights for brand experiences and communications that are highly interactive for web, mobile and other digital applications. Techniques may include ethnographic research, generative research, quantitative research, workshops, third-party research, surveys, focus groups, social listening, prototyping, usability and accessibility testing. Interprets and analyzes research data, mining it for relevant information; often holds a technical or statistical background, analytical skills, and experience in user research.

Key Job Details
Role:User Researcher Location: Multiple Locations See All Manchester Leicester Category:Consulting Employment Type:Full-Time Travel Required:Up to 80% or 4 days a week (home on weekends – based on project requirements) Contract Type:Regular Company:(1387) IBM Service Centre UK Limited Req ID:720122BR