Retail Media Growth Manager

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.

Your Role at impact.com:

Join our dynamic Retail Media Team as a Retail Media Growth Manager, where you’ll play a pivotal role in expanding our retail media solutions and driving success for both our clients and partners. We are seeking a seasoned affiliate marketing professional to lead the internal and external education, adoption, and growth of our retail media offerings. This role is essential to the success of our retail media business, providing enterprise-level support and strategic guidance to retailers, vendor brands, agencies, and partners. You will also collaborate closely with internal teams to relay product feedback and support ongoing enhancements.  

What You'll Do:

• Become a Retail Media Expert: Establish yourself as a trusted advisor on impact.com’s retail media solutions to clients, partners, and internal teams.
• Internal Education & Support: Collaborate with Client Services, Sales, and Publisher   Development, and other internal teams to confidently communicate retail media product features and benefits. Support questions and relay feedback for product improvements.  
• Client Adoption & Support: Guide retailers, vendor brands, and agencies with strategic retail media recommendations to drive product adoption. Manage campaign implementation and ongoing support while nurturing strong client relationships through regular check-ins. 
• Partner Engagement & Growth: Work closely with partners and the Publisher Development team to increase awareness and participation in retail media campaigns. Facilitate technical integrations and enhancements to support campaign automation and growth.  
• Product Development Collaboration: Provide timely client and partner feedback to Product teams. Track and manage product issues, ensuring efficient resolution and clear communication with stakeholders.  
• Product Marketing Support: Partner with Product Marketing to create and maintain help center resources such as articles, videos, and guides for self-service support.

What You Have:

• 5+ years of affiliate marketing experience, ideally in customer-facing roles with enterprise-level clients.
• Extensive experience with the impact.com platform (or similar) from both advertiser and Partner perspectives: experience with other affiliate networks is a plus. 
• Strong communication and collaboration skills, capable of bridging technical and non-technical audiences. 
• Solutions-driven mindset with a positive attitude, eagerness to learn, and growth-oriented approach.  
• Ability to thrive in a fast-paced environment with excellent organizational and multitasking skills.  
• Retail media and/or Seller experience is advantageous but not required.

Salary Range: $90,000.00 - $100,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

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