Customer Onboarding Manager

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for a Customer Onboarding Manager to join our team in Belgium. If you’re looking for a role with responsibility, ownership, and the opportunity to make a real impact, this could be the perfect fit for you.

💼 About the Role

As Customer Onboarding Manager, you’ll guide our customers through the onboarding journey and ensure they experience a smooth and valuable implementation of Qargo. You’ll be their trusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams.

This is a remote role based in Belgium, with regular travel to customers across Belgium (with a focus on our French-speaking customers), and occasional travel to the north of France and Luxembourg.

🔑 Key Responsibilities

• Build strong relationships with customers, understanding their workflows and needs.
• Guide customers through onboarding, ensuring smooth software implementation.
• Act as the first point of contact for support, checking in regularly to ensure satisfaction.
• Continually improve our solutions guide and knowledge base.
• Document findings in a structured way and share insights with other teams.
• Support pre-sales by analysing potential client needs and providing technical input during demos.
• Collaborate closely with engineering, sales, and product teams.
• Travel on a weekly basis to visit customers.

✅ Skills & Experience

• Experience in the transport industry, ideally in an operational role (e.g. transport planner).
• A self-starter who takes initiative and enjoys variety in tasks.
• Strong communication skills with both technical and non-technical audiences.
• Customer-obsessed, always striving for the best client experience.
• Proactive, organised, punctual, and flexible—thriving in a fast-paced scale-up environment.
• Fluent in French and English; knowledge of Dutch is a strong plus.

🤝 What We Offer

• A competitive salary package.
• A role with real responsibility, ownership, and impact.
• The chance to be part of our Dream Team, with opportunities to grow alongside Qargo.
• A flexible working environment.