Resource Planning Manager

Shape the workforce behind critical public sector services<br/><br/>Capita is looking for an experienced Resource Planning Manager to join a growing operation supporting the delivery of essential public sector services across the UK.<br/><br/>This is a fantastic opportunity for a workforce planning professional who enjoys using data, forecasting and operational insight to drive service performance. You'll play a key role in ensuring the right people are in the right place at the right time, helping operational teams meet customer demand while delivering against client SLAs and KPIs. <br/><br/>Working closely with Operations, Recruitment, MI and senior stakeholders, you'll lead workforce planning activity across a dynamic and fast-paced environment where demand can fluctuate significantly throughout the year. This role offers the opportunity to influence strategic planning decisions while managing a team responsible for delivering effective resource management across multiple service lines.<p></p><p></p><p><b>Job title:</b></p>Resource Planning Manager<p></p><p></p><p><b>Job Description:</b></p><div><p><b><span>What</span> <span>you'll</span> <span>be</span> <span>doing</span></b></p><ul><li><p><span>Lead</span> <span>workforce</span> <span>planning</span> <span>activity</span> <span>to</span> <span>ensure</span> <span>operational</span> <span>teams</span> <span>are</span> <span>appropriately</span> <span>resourced</span> <span>to</span> <span>meet</span> <span>demand.</span></p></li><li><p><span>Develop</span> <span>and</span> <span>maintain</span> <span>forecasting,</span> <span>capacity</span> <span>planning</span> <span>and</span> <span>scheduling</span> <span>models.</span></p></li><li><p><span>Ensure</span> <span>contractual</span> <span>service</span> <span>levels</span> <span>and</span> <span>performance</span> <span>targets</span> <span>are</span> <span>achieved</span> <span>through</span> <span>effective</span> <span>workforce</span> <span>management.</span></p></li><li><p><span>Analyse</span> <span>performance</span> <span>trends,</span> <span>demand</span> <span>forecasts</span> <span>and</span> <span>operational</span> <span>data</span> <span>to</span> <span>identify</span> <span>risks</span> <span>and</span> <span>opportunities.</span></p></li><li><p><span>Partner</span> <span>with</span> <span>operational</span> <span>leaders</span> <span>to</span> <span>support</span> <span>service</span> <span>delivery,</span> <span>growth</span> <span>and</span> <span>mobilisation</span> <span>activity.</span></p></li><li><p><span>Provide</span> <span>planning</span> <span>insight</span> <span>and</span> <span>recommendations</span> <span>to</span> <span>support</span> <span>business</span> <span>decision-making.</span></p></li><li><p><span>Manage</span> <span>and</span> <span>develop</span> <span>workforce</span> <span>planning</span> <span>professionals,</span> <span>including</span> <span>planners</span> <span>and</span> <span>analysts.</span></p></li><li><p><span>Work</span> <span>collaboratively</span> <span>with</span> <span>Recruitment</span> <span>teams</span> <span>to</span> <span>support</span> <span>workforce</span> <span>growth</span> <span>and</span> <span>resource</span> <span>requirements.</span></p></li><li><p><span>Drive</span> <span>continuous</span> <span>improvement</span> <span>across</span> <span>workforce</span> <span>management</span> <span>processes,</span> <span>systems</span> <span>and</span> <span>reporting.</span></p></li><li><p><span>Support</span> <span>operational</span> <span>readiness</span> <span>for</span> <span>periods</span> <span>of</span> <span>increased</span> <span>demand</span> <span>and</span> <span>large-scale</span> <span>recruitment</span> <span>activity.</span></p></li></ul><p></p><p><b><span>What</span> <span>we're</span> <span>looking</span> <span>for</span></b></p><p><b><span>Essential</span></b></p><ul><li><p><span>Previous</span> <span>experience</span> <span>within</span> <span>Workforce</span> <span>Planning,</span> <span>Resource</span> <span>Planning</span> <span>or</span> <span>Workforce</span> <span>Management.</span></p></li><li><p><span>Strong</span> <span>understanding</span> <span>of</span> <span>forecasting,</span> <span>capacity</span> <span>planning,</span> <span>scheduling</span> <span>and</span> <span>operational</span> <span>performance</span> <span>management.</span></p></li><li><p><span>Experience</span> <span>working</span> <span>within</span> <span>a</span> <span>contact</span> <span>centre</span> <span>or</span> <span>customer</span> <span>service</span> <span>environment.</span></p></li><li><p><span>Excellent</span> <span>analytical</span> <span>skills</span> <span>with</span> <span>the</span> <span>ability</span> <span>to</span> <span>interpret</span> <span>data</span> <span>and</span> <span>provide</span> <span>clear</span> <span>recommendations.</span></p></li><li><p><span>Experience</span> <span>influencing</span> <span>stakehold