University Registrar and Director (Administrator II), Office of the Registrar

Job Summary:

Reporting directly to the Vice President for Strategic Enrollment Management and Marketing (VP SEMM), the University Registrar and Director, Office of the Registrar, is responsible for the appropriate management of student records, including, but not limited to, course registration procedures, policies related to transfer coursework articulation, graduation processing, and the distribution of transcripts and diplomas. The position oversees and manages the work of the records, registration, articulation, and graduation teams within the Office of the Registrar and supports the institution on committees related to their work and responsibilities.

Responsibilities:

• Lead a customer service–focused Registrar operation serving students, alumni, faculty, and staff.
• Provide strategic leadership and oversight of Registrar staff, organizational structure, performance management, professional development, and conflict resolution.
• Ensure effective implementation of policies, procedures, and operational improvements aligned with University, SEMM, and student success goals.
• Oversee all core Registrar functions, including registration, records, CSU systemwide reporting, degree audit and planning systems, articulation and transfer credit, graduation, and degree conferral.
• Serve as the University’s primary authority on Registrar operations; collaborate with the VP SEMM and campus partners to implement best practices.
• Monitor regulatory and industry trends and advise senior leadership accordingly; represent the University through committees, professional affiliations, and conferences.
• Serve as Data Owner for student information, ensuring FERPA compliance, data access authorization, records retention, sensitive data inventory, and information security requirements.
• Develop, implement, and assess Registrar goals; manage the annual operating budget and allocate resources strategically.
• Lead Registrar-related technology and systems, including PeopleSoft SIS, system integrations, user training, imaging systems, web/portal content, and disaster recovery planning.
• Oversee core Registrar functions, including Registration, Records Maintenance, CSU systemwide reporting (enrollment, student success, etc.), Degree Audit/PAWS reporting, Degree Planner/myCAP, Articulation and transfer credit (domestic and international), Graduation processing, and conferral of degrees.
• Approve departmental purchases within Category 2 authorization.
• Interpret and apply federal, state, and CSU regulations (including Title 5); develop policies, resolve complex records issues, and coordinate with the CSU Chancellor’s Office and external agencies.
• Serve as the University’s Data Owner for student information, authorizing data access, participating in CSU CMS reauthorization, ensuring proper documentation for Level 1 and Level 2 data access, completing required security training, and reviewing vendor contracts and data extracts.
• Perform other related duties as assigned by the Vice President for Strategic Enrollment Management and Marketing.

Minimum Qualifications: Required Education and Experience

• Bachelor's Degree in addition to five to eight (5-8) years of progressively responsible administrative and/or supervisory experience.

Required Qualifications

• Ability to analyze problems and apply good judgment in proposing or implementing solutions.
• Ability to understand and be committed to diversity and the mission of the University.
• Ability to prioritize and work with minimal supervision.
• Ability to understand and abide by the Family Education Rights and Privacy Act (FERPA) and the confidentiality of records.

Preferred Qualifications

• Supervisory experience in admissions, records, and/or registration operations within a higher education institution.
• Bachelor’s degree in business, social science, psychology, education, or a related field, or an equivalent combination of education and experience.
• Minimum of five (5) years of transferable experience overseeing Registrar functions, including planning, supervision, evaluation, and budget responsibilities, plus five (5) years of progressively responsible management and/or supervisory experience.
• Intermediate to advanced proficiency with computers and Microsoft Office Suite (Outlook, Word, Excel); experience with Qualtrics, OnBase, AdobeSign, Google Workspace, and PeopleSoft strongly preferred.
• Strong management, interpersonal, and communication skills, with the ability to collaborate effectively across diverse teams and organizational units.
• Demonstrated collaborative leader