Operations Assistant Manager of Seattle Cash Services

Company

Federal Reserve Bank of San Francisco

We are the San Francisco Fed, public servants with a congressionally mandated mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and we are committed to understanding and serving the vibrant, diverse people of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a team united in its purpose to promote an economy that works for everyone.

The Federal Reserve Bank of San Francisco is seeking an Operations Assistant Manager in our Seattle cash office location. As the Operations Assistant Manager, you will lead a large team focusing on operational excellence in the processing of US currency using complex, authentication in our mission of providing for the nation’s currency and coin needs. You will be responsible for developing a team that is accountable for driving operational excellence in a fast paced and highly regulated environment.

Our ideal candidate for this role is a proven operations and people leader with experience influencing multiple departments across an organization, is an excellent communicator, sets a high bar for themself, and is adept at developing and coaching talent. If you are someone who thrives in a critical leadership position and gains personal satisfaction by leading a complex business, then this is for you!

Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired.

Location: Federal Reserve Bank Seattle Branch (100% on-site) ​

2700 Naches Ave SW Renton, WA 98057

Work schedule: Monday-Friday 8:00am to 5:00pm Work hours may vary to support operational coverage.

What you'll do

• Develop and lead a leadership team that's passionate about people development, operational excellence, and public service.

• Achieve operational excellence in the implementation of the Cash Group and SF Bank strategies by coaching, motivating, and supporting the team; ensure there is a strong adoption and understanding of organizational objectives, vision, and values.

• Build a learning culture by ensuring operational leaders maximize the Bank’s career framework program (Navigate) to develop top talent through coaching, mentoring, on the job training, and defined learning paths (including education and certifications).

• Champion an inclusive and diverse culture where every team member has the opportunity to fully realize their potential.

• Exercise agility by thinking strategically, executing tactically, and collaborating across diverse teams, levels, and situations.

• Engage team members during their shifts to maintain the highest levels of safety, quality, performance, and engagement.

• Supervise and manage currency volumes, production capacity, labor resources to ensure performance goals are achieved. Use data driven insights to understand trends and inform decisions.

• Support large-scope projects within the site, across the 12th District and nationally. Research, clarify, and resolve routine to complex operational problems across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, accounting and settlement activity.

• Create, communicate, and maintain quality control policies and work procedures to enable adherence to risk management requirements. Complete risk assessments to identify root causes and develop corrective action plans.

• Manage customer and vendor relationships within the cash supply chain to ensure adherence to service levels and contractual obligations.

• Research, clarify, and resolve routine to complex operational problems across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, accounting, and settlement activity.

Desired Experience + Traits

• Bachelor's degree or equivalent work-related experience.

• Typically requires 5+ years of successful leadership experience in a fast paced, highly regulated operations environment.

• People focused and service oriented.

• Strong problem solving and excellent analytical skills.

• Excellent verbal and written communication skills.

• Possess strong organizational skills with the ability to achieve results under pressure while also effectively managing multiple priorities with competing demand for resour