Jobs and Careers

Senior Customer Data Scientist

New York City, United Statesfull_timeVerifiedPosted 16 Jul 2025

💰 $150,000/yr

About the role

Founded in 2012, H2O.ai is on a mission to democratize AI. As the world’s leading agentic AI company, H2O.ai converges Generative and Predictive AI to help enterprises and public sector agencies develop purpose-built GenAI applications on their private data. Its open-source technology is trusted by over 20,000 organizations worldwide - including more than half of the Fortune 500 - H2O.ai powers AI transformation for companies like AT&T, Commonwealth Bank of Australia, Singtel, Chipotle, Workday, Progressive Insurance, and NIH.

H2O.ai partners include Dell Technologies, Deloitte, Ernst & Young (EY), NVIDIA, Snowflake, AWS, Google Cloud Platform (GCP) and VAST. H2O.ai’s AI for Good program supports nonprofit groups, foundations, and communities in advancing education, healthcare, and environmental conservation. With a vibrant community of 2 million data scientists worldwide, H2O.ai aims to co-create valuable AI applications for all users.

H2O.ai has raised $256 million from investors, including Commonwealth Bank, NVIDIA, Goldman Sachs, Wells Fargo, Capital One, Nexus Ventures and New York Life.

About This Opportunity

Are you a data scientist or machine learning engineer who enjoys solving real-world problems by applying cutting edge Gen AI/ML algorithms? Are you passionate about working with customers to solve their business challenges? Can you explain complex machine learning concepts in simple business terms? If the answer is “yes”, then we are looking for you!

This position is based in New York, NY and open to candidates in Boston, MA; and the Washington, D.C. area.

What You Will Do

Deliver data science and/or machine learning professional services to the customers. This will entail working closely with cross-functional teams to gather requirements, preprocess, and analyze data to develop data-driven solutions.
Support customers by helping to build custom data models, transformation, scorers/optimization loss functions/metrics that can be leveraged with H2O Driverless AI and help improve training performance for the customer use cases/domains.
Ability to design and run training sessions for our customers in data science concepts as well as using H2O products. Training will need to be able to be delivered to audiences with varying data science skills and abilities.
Help customers understand the nuances of data science, expert settings of H2O Driverless AI and H2O open source, and the strategies of experiment tuning that you would use to incrementally improve model performance. This also includes explaining model performance, model interpretability, and post deployment model monitoring concepts so as to ensure the business is making the right decisions on the model predictions.
Participate in the development of ML solutions and AI applications for internal use, contributing to the advancement of our technology stack.

What We Are Looking For

Proven experience in software engineering, data science, machine learning, and AI with a minimum of 2 years of professional hands-on experience.
Knowledge and experience of using a variety of machine learning techniques (supervised/unsupervised, clustering, decision tree learning, neural networks, etc.) and their real-world advantages/drawbacks/tuning techniques.
Knowledge and experience of using advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) for practical applications.
Knowledge and experience in statistical and data mining techniques: GLM/Regression, Random Forest, Boosting, Trees, text mining, social network analysis, etc.
Solid understanding of machine learning algorithms and experience applying Gen AI/ML to solve real work problems, including deployment of end to end ML p