Space Data Operations Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are seeking an experienced Space Data Operations Manager to lead a comprehensive Space Data Insights program. This strategic role is responsible for managing CAFM/IWMS systems, drawing management, data governance, and reporting across the client’s global real estate portfolio. The Space Data Operation Manager should have a solid understanding of Occupancy Planning and how the space data plays a role in defining the client’s global real estate vision.

Key Responsibilities

Data Management & Governance

• Support alignment of CAFM data standards and governance protocols with client’s teams
• Assist in developing and managing reporting cycles and stakeholder communications
• Help maintain processes for updating CAFM space and occupancy data
• Coordinate with JLL technology team to ensure dashboard and reporting accuracy
• Support timeline coordination with Site Audit Program implementation

Drawing & Document Management

• Assist in implementing CAD drawing standards and governance procedures
• Support electronic document and drawing storage management on client’s platforms
• Help manage drawing check-in/check-out processes and access controls
• Track and coordinate drawing mark-ups and changes with internal client CAD teams
• Ensure as-built environment updates are properly documented and implemented

CAFM/IWMS Operations Support

• Support JLL Data Governance team partnerships with client resources
• Assist in maintaining client’s space and occupancy data standards
• Help manage data compliance with defined standards and protocols
• Track space and occupancy updates through client’s ServiceNow Application
• Collaborate with Client CAFM Admin and  JLL Technology team for CAFM (Archibus) enhancements, including, but not limited to requirements gathering and production solutions.

Audit & Quality Assurance

• Support development of global data quality and space audit processes
• Assist in resource recommendations for data quality process execution
• Help ensure continued accuracy of space and occupancy data

Space Allocation & Chargeback Support

• Collaborate with client to create process and standards for tracking all allocation/chargeback needs
• Assist in managing allocation tracking and reporting processes
• Support chargeback data verification and CAFM tool maintenance
• Help create and distribute chargeback reports to client finance teams
• Ensure data accuracy for chargeback execution

Reporting & Analytics

• Support timely CAFM updates for moves/adds/changes and construction activities
• Assist in defining and tracking "Metrics that Matter" for client’s real estate objectives
• Help maintain interactive dashboards and summary reporting
• Support QBR and Annual Review preparation and execution
• Assist with ad hoc reporting requests and utilization analysis
• Support utilization tool management and coordination with development teams

Required Qualifications

• Bachelor's degree in Business, Data Management, Real Estate, or related field
• 5-7 years’ experience in data management, CAFM/IWMS systems, or real estate operations
• CAFM Experience Required, Archibus preferred.
• SQL Report Understanding and Writing experience
• Strong anal