Medical Assistant - Worcester, MA

Job Description:

About the Role: 

The Medical Assistant supports the care team’s delivery of clinical interventions in multiple ways, including direct member care. The Medical Assistant will be responsible for pre-visit preparation (e.g., getting member consents, rooming), procedural assistance and post-visit follow-up (e.g., care coordination for medical record requests, diagnostic tests, specialty referrals). Other responsibilities include support of quality and preventative health efforts, and the role may assist with operations, including inventory support.

This role is not a typical Medical Assistant role, because at Cityblock we go above and beyond to meet our members where they are at.

Engagement

• Schedule and manage appointments per protocol or at the direction of the care team and/or provider

  • Send appointment reminders and confirmation

  • Reschedule and escalate “hard to reach” members as needed to prevent member loss

  • Schedule follow-up visits at the end of a patient’s appointment 

  • Support the reschedule process by ensuring appropriate tasks are sent to team members responsible for rescheduling; directly reschedule member appointments at the time of cancellation 

Assess/Intake

• Support provider during intake visits and clinical interventions longitudinally, as needed

• Collect external provider contact information for appropriate record request

Clinical Visits, Practices & Procedures

• Complete pre-visit tasks, including chart prep, review for quality opportunities and medical record requests

• Check-in members, including verification of contact info, demographics and obtaining consent forms

• Complete rooming process for provider appointments, inclusive of taking vitals, capturing medical history, completing clinical documentation, and setting up translation services

• Obtain patient medical history, chief complaints, and other chart components at the start of the visit 

• Draw labs, administer vaccines, perform EKGs, and assist with other procedures as needed

• Ability to meet with members in their community (home, SNF, shelter, hospital)

• Fulfill other duties to support member care and initiatives as assigned (e.g., preventative care campaigns in the community)

Follow-Up

• Complete post-visit workflows, including review of provider notes and closing loops as needed 

• Coordinate on follow-up care (e.g, diagnostic tests, DME, specialty care referrals); communicate normal test results

• Schedule follow-up appointments, including transportation assistance

• Send records to external providers as needed

• Address and respond to member needs and delegate tasks in timely fashion

Operations

• Complete tasks such as daily checks, answering phones, room cleaning, restocking, and supply inventory as needed

• Utilize our care facilitation, electronic health record and scheduling platforms as needed to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources

• Participate in morning huddles with providers including presenting on patient’s scheduled for the day

• Participate in the training/onboarding of other Medical Assistants 

• Other duties as assigned

Requirements for the Role: 

•  HS Diploma or equivalent

• Basic Life Support (BLS) certification is a requirement

• 3+ years of experience working in a clinical operations setting

• Comfortable using technology to support members without in-person contact (telephone and text etiquette, virtual visit platforms, etc.)

• Prior experience working within telemedicine 

• Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management

• Understanding of how to use electronic health record systems and/or care facilitation platforms to ensure accurate documentation

• Proficient in collecting member clinical and demographic data and documenting a