Senior Specialist, Serviceability & Repair Concept

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Provide critical vehicle program inputs which take into account Scout’s anticipated vehicle service strategy, desired customer journey, and cost objectives.
• Drive the development of vehicle repair concepts, with a focus on ease of repairability, high utilization of mobile service, and interest in leveraging the latest over-the-air update tools.
• Critically review all available vehicle technical specifications and existing service procedures, and offer actionable feedback for vehicle design, assembly processes, repair techniques, and service parts strategy.
• Partner with concept and systems engineering teams and suppliers to develop solutions to engineering, functional, and business challenges.
• Recommend, validate, and document new repair concepts.
• Coordinate parts component levels and parts availability and test planning for vehicle repairability preparation efforts at both the prototype and serial-production development stages.
• Participate in discussions regarding vehicle repairability with external parties such as suppliers, insurers, body shops, and tool providers.
• Coordinate with future Field Technical Support team to support in-field repairs and technical information dissemination.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Novi, Michigan.
• The responsibilities of this role require 3-4 days attendance per week in office with in-person meetings and events regularly. 
• Travel:
  • The role requires regular attendance at meetings and events in other Scout locations, such as Columbia, SC, and Fremont, CA. 
  • Domestic and international travel is expected for approximately 10% of working days, with potentially more frequent international travel for training and coordination during the first two years. Passport required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s degree in a relevant field of study, such as Mechatronics, Mechanical or Electrical Engineering, preferred.
• Ability to travel 10% of the time
• 7+ years of relevant experience related to repair process engineering, vehicle diagnostics, vehicle maintenance and repair, and/or automotive service technology.
• Experience providing voice-of-customer product inputs, independently managing projects and reporting to executive-level stakeholders.
• Familiarity with vehicle service and repair processes in workshop and mobile environments and/or over-the-air OTA updates.
• Ability to clearly translate abstract and technical concepts into clear product specifications, repair processes, and engineering requests.
• Self-motivated ability to independently design, coordinate, and document maintenance tests to analyze and ensure effective and cost-conscious repair methods.
• Disciplined and structured approach to identifying, describing, and document