Sr. Program Manager, Procurement Customer Experience

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Procurement Enablement team provides horsepower, expertise and governance around initiatives, customer experience, and readiness efforts across the Global Procurement Office (GPO). We enable GPO and the business to scale and grow by driving an elevated experience through standardization and continuous improvement. We’re all about setting a solid foundation to empower our workmates to do their best work. We are committed to working hard, having fun, and making an impact!

About the Role

Workday is seeking a Senior Program Manager to lead procurement customer experience and communications. We’re looking for a storyteller who’s passionate about customer success and helping teams succeed. You are a resourceful go-getter that inspires the people around you through creative storytelling and a catalyst for driving change. You are obsessed with the end-user experience and have a desire to make improvements to everything. In this position, you are the foundation that provides structure to the organization to help employees feel connected, inspired, and have what they need to do their best work. You are the biggest advocate for our employees, thinking for them and being their voice in meetings. You will reimagine the way we think about end-user experience to increase satisfaction and employee engagement with the Global Procurement Office.

Responsibilities:

• Cultivate and grow the brand/voice of the Global Procurement Office to improve the user experience to increase satisfaction

• Gather, analyze, and report internal customer feedback by launching NPS surveys, highlighting opportunities, creating a persistent feedback loop for improvement

• Drive adoption of project launches through change management and establishing success measures to track program effectiveness

• Develop and facilitate a strategic communications program to drive the VIBE of the organization and establish GPO as a thought leader in the industry

• Develop messaging to share GPO’s journey in how we run Procurement using Workday

• Develop internal and external facing executive presentations, and provide design recommendations to colleagues

• Work hands-on with leaders and other key stakeholders to develop, plan, write, edit, and distribute communication materials, including organizational updates and newsletters. Ghostwrite for leadership

• Manage and make improvements to intranet sites to enhance the user experience

• Manage initiatives/projects from start to finish, including planning, execution, and adoption

About You

Basic Qualifications

• Bachelor’s Degree

• 7+ years of communications, marketing, or customer experience including developing and executing strategic communications across various mediums (including email, intranet, social media, email newsletters, and videos)

Other Requirements

• Experience working in fast-paced, dynamic, tech company (Saas preferred)

• Ability to synthesize complex information into clear, concise messaging; ability to write in a simple, direct, warm and friendly tone

• Experience designing websites and presentation templates

• Experience with change management and communicating key initiatives across multiple internal target audiences

• Experience using an employee communications tool a plus (e.g. Staffbase)

• Strong Google Workspace skills includ