Cache Database Administrator - Public Trust required

Description

Founded in 2007, Initiate Government Solutions (IGS) a Woman Owned Small Business. We are a fully remote IT services provider that delivers innovative Enterprise IT and Health Services solutions across the federal sector. Our focus is on data analytics, health informatics, cloud migration, and the modernization of federal information systems.
 

IGS uses ISO 9001:2015, 20000-1:2018, 27001:2013, 28001:2007, CMMI/SVC3, CMMI/DEV3 best practices, and PMBOK® methods to provide clients with a strategy to build solid foundations to grow capabilities and revenue. Our range of IT services and delivery methodologies are tailored to our customers’ unique needs to achieve maximum value.

IGS is currently recruiting for a remote Cache Database Administrator to support the Department of Veterans Affairs. 

Assignment of Work and Travel:

This is a remote access assignment. Candidates will work remotely daily and will remotely access VA systems and therein use approved VA provided communications systems. Travel is not required; however, the candidate may be required to attend onsite client meetings as requested.

Responsibilities and Duties (Included but not limited to):

The Cache Database Administrator (DBA) will provide support for incident and request intake, documentation, and resolution; problem analysis; and project task fulfillment. In addition, the DBA will assess database management system and subsequent databases, perform basic troubleshooting and triage tasks, by direction perform corrective actions, execute scripts, and deploy database and system objects, and provide guidance, mentoring, and training, for other DBA's and participate in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.

• Performs database maintenance, backup management, performance management by direction, database documentation, database platform patching and updates and database management system setup by direction. 
• Performs installation duties, regular maintenance and support duties as directed by the role.
• Designs, tunes, and implements solutions by assisting, leading, or facilitating troubleshooting, patching, and upgrading of the database platform, and the operating system the database is housed on. 
• Assesses database management system and subsequent databases, perform basic troubleshooting and triage tasks, by direction perform corrective actions, executes scripts, and deploys database and system objects utilizing common industry best practices.
• Uses communication skills to listen to, identify and address customer needs while building a relationship and rapport with customers. 
• Builds positive working relationships with team members, managers and all departments. 
• Prioritizes and responds promptly based on severity levels to needs of the customer. 
• Proactively or timely recognizes opportunities for service recovery and acts to resolve issues. 

Requirements

• Bachelor's Degree in Computer Science and or Information Systems  or 4 more years' of work-related experience without a degree.  
• 6 years MS SQL Server, Oracle, MySQL, and Cache/Mumps. 
• Must have experience in daily operations of database platforms, set up, troubleshooting, system design and planning. 
• Must be able to demonstrate practical knowledge of Server OS management in Windows OS and Unix (Linux).
• Experience with 508 compliance.
• Ability to support customers during EST hours.
• Excellent oral and written communication skills.
• Excellent analytical and organizational skills.
• Ability to obtain and maintain VA Public Trust. 
• Must be eligible to work in the United States without sponsorship due to clearance requirement.  

Preferred Qualifications and Core Competencies:

• Active VA Public Trust
• Prior, successful experience working in a remote environment.

Successful IGS employees embody the following Core Values:

• Integrity, Honesty, and Ethics: We conduct our business with the highest level of ethics. Doing things like being accountable for mistakes, accepting helpful criticism, and following through on commitments to ourselves, each other, and our customers. 
• Empathy, Emotional Intelligence: How we interact with others including peers, colleagues, stakeholders, and customers matters. We take collective responsibility to create an environment where colleagues and customers feel valued, included, and respected. We work within a diverse, integrated, and collaborative team to drive towards accomplishing the larger mission. We conscientiously and meticulously learn about o